Sales Leader

Express • Nashville, TN

2d • Onsite

About The Position

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident and effortless style. The Sales Leader drives operations on the sales floor and in the stockroom, assists with training associates, and supports excellent in-store customer experiences. The role works with store management to develop associates, maintain effective store operations, oversee customer service and checkout, and execute merchandising and product presentation standards. Applicants must be currently authorized to work full-time in the United States; PHOENIX does not sponsor work visas for this position.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience.
• Proficiency using technology, including iPads and registers.
• Availability meeting defined criteria, including nights, weekends and non-business hours.
• Ability to meet physical requirements.
• Ability to communicate effectively with customers, peers and supervisors.
• Demonstrated sales accountability.
• Demonstrated collaborative skills and ability to work well with a team.
• Ability to multitask and handle multiple customers and/or processes at once.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in-the-moment coaching and training to support efficient floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy and procedures.
• Execute action plans that optimize results.
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, including shipment, replenishment and omni-channel operations in the store.
• Monitor and analyze customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on great in-store customer experiences.
• Resolve customer service issues effectively and positively.
• Lead and model the customer experience model.
• Display expert knowledge of product, company policies, promotions and loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards and signage placement.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical, pharmacy, dental and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.
• Part-time associates may receive paid sick leave and public health emergency leave, and may participate in the 401(k) and Roth 401(k) with Company match.
• Part-time associates may be eligible for an Express merchandise discount, Learn & Earn incentive program, and voluntary benefits through YouDecide.
• Part-time associates can access individual insurance coverage options through LIG Solutions, including major medical, dental, vision, supplemental insurance and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED