Sales Lead-Poughkeepsie Galleria Mall

KnitWell Group•Poughkeepsie, NY

1d•Onsite

About The Position

The Sales Lead creates an engaging environment for associates and customers and partners with the Store Manager to execute daily action plans. The role helps ensure store operations run smoothly, the store meets brand presentation standards, and associates are trained and motivated. The Sales Lead may step into the Manager role when needed and guides the team with support from store leaders. The position emphasizes customer service, fashion, and empowering customers and associates.

Requirements

1–3 years of retail experience.
High school diploma or equivalent.
Passion for styling and enjoyment of working with people.
Flexible availability, including evenings, weekends, and holidays.
Ability to read, write, and communicate in English.
Proficiency with technology, including the ability to operate store systems accurately.

Responsibilities

Welcome customers, understand their needs, and support their shopping experiences.
Share knowledge of products and services to outfit and inspire customers.
Help teams exceed customer expectations through the company selling model.
Help store leaders execute daily operational action plans.
Motivate and coach associates to recognize and improve performance.
Identify business opportunities with store leaders to drive results.
Assess daily schedules to maximize productivity and equalize payroll.
Share daily communications with store teams and prioritize tasks as needed.
Support store leadership with onboarding new associates when needed.
Follow brand guidelines, operational requirements, and asset protection policies.
Step into the Manager role when needed.