Sales Lead - Torrance

The Salvation Army•Torrance, CA

About The Position

The Sales Lead supports the Store Manager in daily retail operations and helps meet store sales and income budgets while managing expenses to maximize profitability. The role delivers strong customer and donor service, maintains organized stores and merchandising standards, and supports Salvation Army spiritual, social, and rehabilitation programs. The Sales Lead also helps create a positive, mentoring environment for Beneficiaries participating in the ARC rehabilitation program, including implementing and overseeing Work Therapy Assignments. When the Store Manager and Assistant Manager are absent, the Sales Lead assumes responsibility for day-to-day store operations, personnel, cash handling, scheduling, store security, and related procedures. The role may involve transfer or relocation to other stores based on business needs.

Requirements

High school diploma or equivalent.
At least one year of previous retail experience.
Ability to communicate effectively with management, store employees, customers, and donors.
Must pass a background check, including Criminal History and Sex Offender Registry checks.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
Ability to grasp, push, and pull objects such as files, file cabinet drawers, clothing and merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks, hand trucks, and miscellaneous carts.
Ability to lift up to 50 pounds.
Ability to perform repetitive-motion tasks.
Problem-solving ability, including identifying and resolving problems, gathering and analyzing information, and developing solutions.
Professional, clear, and persuasive oral communication skills, including responding appropriately to questions and seeking clarification.
Clear and informative writing skills, including editing for spelling and grammar, presenting numerical data accurately, and reading and interpreting written information.
Ability to balance team and individual responsibilities and build positive team spirit, morale, and commitment to established goals, core values, and objectives.

Nice To Haves

Supervisory experience preferred.

Responsibilities

Partner with the Store Manager in daily store operations, including opening and closing procedures, point-of-sale operations, inventory management and rotation, merchandising standards, and donations.
Assume responsibility for day-to-day store operations, including personnel and cash handling, when the Store Manager and Assistant Manager are absent.
Discuss concerns with the District Sales Manager.
Assist the Store Manager in monitoring and analyzing key performance indicators to drive sales and profitability against budgets and established goals.
When the Store Manager and Assistant Manager are absent, schedule store employees to ensure appropriate coverage in the store and donation center.
Coordinate daily morning and shift-change team meetings.
Coach, train, and develop store employees.
Process paperwork in accordance with review standards, especially time-and-attendance compliance.
Promote customer and donor satisfaction through excellent service and good community relations; develop strategies to improve service and the customer experience.
Support the Store Manager in ensuring Back Room Processors and Warehouse Associates work effectively and efficiently to meet daily processing goals.
Supervise, support, and report on the conduct of program Beneficiaries when Work Therapy Assignments are in place at the store.
When the Store Manager and Assistant Manager are absent, protect and secure store currency, inventory, and property, including safe funds, daily cash-deposit logs, bank deposits, products, equipment, and building security.
Secure the building during non-operating hours by arming the alarm system and following alert protocols.
Establish and maintain safety measures consistent with ARC policy and government regulations, and report safety issues and incidents immediately.
Assist the Store Manager and Assistant Manager with conducting and recording mandatory weekly store meetings.
Complete assigned tasks, written or verbal, from the District Sales Manager, Command Retail Directors, and Command Administration.
May transfer or be relocated to other stores based on business needs.