Sales Associate - AN Ford Torrance
About The Position
The e-Commerce Sales Associate interacts with customers online, over the phone, and in person to guide vehicle purchases in a no-haggle sales environment. The role involves responding to leads promptly, answering questions, providing information, and helping customers move from phone and internet contact to an in-store experience while delivering exceptional customer service. The associate helps customers select vehicles, discusses terms and payment options that fit their lifestyles and budgets, and closes sales. Associates provide support before and after purchase, follow up to ensure customer satisfaction, build customer loyalty, and help transition customers to the Service department for continued ownership support. This is a commission-based role estimated at $2,000–$14,000 per month.
Requirements
- High school diploma or equivalent.
- Proven ability to provide an exceptional customer experience.
- Drive to set and achieve targeted goals.
- Demonstrated communication, consultative, interpersonal, and organizational skills.
- Willingness to follow up with customers.
- Experience and desire to work with technology.
- Valid in-state driver’s license and an acceptable, safe driving record.
Nice To Haves
- Prior sales experience, preferably in retail.
- Strong communication and interpersonal skills.
- Desire to help people and exceed expectations.
Responsibilities
- Respond to customer leads in a timely manner across online, phone, and in-person channels.
- Answer customer questions and provide vehicle and purchasing information.
- Guide customers from phone or internet contact to an in-store experience.
- Help customers select vehicles and discuss terms and payment options that meet their needs and budgets.
- Close vehicle sales in a no-haggle sales environment.
- Follow up with customers before and after purchase to ensure satisfaction and build loyalty.
- Help transition customers to the Service department to support their ownership experience.
- Set and work toward targeted goals.
Benefits
- Competitive compensation; commission-based role estimated at $2,000–$14,000 per month.
- 401(k) matching.
- Health, dental, and vision insurance plans.
- Maternity benefits.
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
- Access to offers and discounts through YouDecide.
- Career paths into finance, management, and other areas.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
