RPR - AN Ford Torrance

AutoNation • Torrance, CA

4d

About The Position

The Reconditioning and PDI Representative (RPR) manages, writes, and tracks reconditioning, pre-delivery inspection (PDI), and inventory recall work. The role coordinates and supervises technicians and porters, including communication, work allocation, and training, to support efficient team performance and a compliant reconditioning process. The RPR is responsible for timely processing of used-vehicle reconditioning, PDI, and recalls for new and used vehicles, supporting AutoNation’s four-day turnaround target. The position aims to increase used-vehicle gross and sales by preparing high-quality, front-line-ready vehicles, and to increase internal after-sales gross through management of recall, reconditioning, and PDI processes.

The role manages internal repair orders and vehicle reconditioning through the After-Sales Compass RPR system, coordinates recall completion, prepares estimates, seeks approval for additional work, and maintains quality, pricing, labor-time, and CPO standards. It also works with service, sales, parts, and vendor teams to maintain staffing, improve quality and cycle time, and ensure accurate, timely invoicing.

Requirements

• Meet the company’s employment requirements.
• Hold a valid in-state driver’s license and maintain an acceptable, safe driving record.
• Ability to drive manual-transmission vehicles.
• Maintain a professional appearance.
• Demonstrated customer service skills.
• High school diploma or equivalent.
• Ability to read and comprehend written instructions and information.
• Excellent written, oral, and interpersonal communication skills.
• Ability to operate an automobile.
• Ability to work with exposure to inclement weather and to stand, stoop, and bend for prolonged periods.

Nice To Haves

• Previous industry knowledge preferred.
• Production-related experience preferred.
• ASE certification preferred.

Responsibilities

• Write and manage internal repair orders for PDI, CPO, required recalls, and reconditioning service for used vehicles.
• Participate in service and sales team meetings and provide updates on prior-day performance.
• Coordinate with the Service Director or Manager to maintain a schedule of technician and porter absences for training, vacation, or personal reasons, helping ensure staffing meets work demands.
• Identify store inventory with open recalls, schedule recall work when parts are available, and liaise with parts and service teams to complete recalls promptly.
• Coordinate recall completion for non-brand vehicles with other company stores or non-company stores that sell the brand.
• Conduct vehicle walk-around inspections with the Used Car Manager before reconditioning to identify the appropriate inspection or certification and work needed to meet AutoNation Appearance Standards.
• Prepare comprehensive estimates based on inspections and technician findings, detailing required work, total cost, and timing before work begins.
• Use RPR Compass, when available, to obtain approval for additional work.
• Ensure repairs are recorded on a single repair order and that the order is closed by the next business day after work completion.
• Manage reconditioning in the After-Sales Compass RPR system and use its functions to maintain vehicle status.
• Ensure appropriate parts options and pricing are used for reconditioning work.
• Ensure labor times and sale amounts follow an approved labor time guide.
• Ensure CPO criteria are met consistently with OEM and AutoNation standards.
• Manage reconditioning vendor relationships to improve quality and cycle time and support accurate, timely invoices.
• Demonstrate behaviors consistent with the company’s vision, mission, and values when interacting with customers, coworkers, and suppliers.
• Follow company policies, procedures, and safety standards.
• Operate automobiles as required and be able to drive manual-transmission vehicles.

Benefits

• Competitive compensation
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Deals and discounts through YouDecide

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED