RPR - AN Ford Torrance

AutoNation • Torrance, CA

5d • $24,000 - $168,000 • Onsite

About The Position

The RPR manages, writes, and tracks reconditioning, pre-delivery inspection (PDI), and inventory recall work. The role coordinates communication, work allocation, supervision, and training for technicians and porters to support efficient team performance and a compliant reconditioning process. The RPR oversees timely processing of used-vehicle reconditioning, PDI work, and recalls for new and used vehicles, supporting AutoNation’s four-day turnaround target. The position aims to increase used-vehicle gross and average monthly sales by preparing high-quality, front-line-ready vehicles, and to increase after-sales internal gross through effective recall, reconditioning, and PDI management.

The RPR is responsible for internal repair orders, vehicle inspections and estimates, approvals for additional work, repair-order completion, parts and labor accuracy, CPO standards, vendor relationships, and maintaining vehicle status in the After-Sales Compass RPR system. The role also communicates performance updates, coordinates staffing, works with parts and service teams on recalls, and follows company policies, procedures, and safety standards.

Requirements

• Meet the company’s requirements for employment.
• Have a valid in-state driver’s license and maintain an acceptable, safe driving record.
• Ability to drive manual-transmission vehicles.
• Professional appearance.
• Demonstrated customer-service skills.
• High school diploma or equivalent.
• Ability to read and comprehend written instructions and information.
• Excellent written, oral, and interpersonal communication skills.

Nice To Haves

• Previous industry knowledge.
• Production-related experience.
• ASE certification.

Responsibilities

• Write and manage internal repair orders for PDI, CPO, new- and used-vehicle required recalls, and used-vehicle reconditioning.
• Participate in service and sales team meetings and provide updates on prior-day performance.
• Coordinate with the Service Director or Manager to maintain a schedule of technician and porter absences for training, vacation, or personal reasons and ensure staffing meets work demands.
• Identify store inventory with open recalls, schedule recall work, and complete it when parts are available.
• Coordinate with parts and service teams for timely recall completion; for non-brand products, coordinate with other company stores or non-company stores that sell the brand.
• Conduct walk-around inspections of store-owned vehicles with the Used Car Manager before reconditioning to identify the required inspection or certification and work needed to meet AutoNation Appearance Standards.
• Prepare comprehensive estimates based on inspections and technician findings, specifying required work, total cost, and timing before work begins.
• Use RPR Compass, when available, to obtain approval for additional work.
• Ensure repairs are recorded on a single repair order and that the order is closed by the next business day after work is completed.
• Manage reconditioning in the After-Sales Compass RPR system and use its functions to maintain vehicle status.
• Ensure appropriate parts options and pricing, and use the correct labor time and sale amount based on an approved labor time guide.
• Ensure all CPO criteria are met in accordance with OEM and AutoNation standards.
• Manage reconditioning vendor relationships to improve quality, cycle time, and invoice accuracy and timeliness.
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in interactions with customers, coworkers, and suppliers.
• Follow all company policies, procedures, and safety standards.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide, a website with offers from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED