Sales Lead - Nordstrom

Monica Vinader•Glendale, MO

33d•$50,000 - $70,000•Onsite

About The Position

The Sales Lead role is an exciting opportunity to become a Brand Ambassador whilst influencing the Nordstrom team to offer an exceptional customer experience in store. You will be accountable for creating a highly productive work environment focused on driving sales and exceeding targets by partnering with Nordstrom on clienteling, exceptional customer service, and product knowledge.

Requirements

Communicates Effectively: Shares clearly and asks clarifying questions, essential when coordinating with your manager and the Nordstrom team on opportunities, concerns, and recommendations.
Collaborates Proactively: Shares updates and supports colleagues willingly, a key behavior for building relationships with top sellers, stakeholders, and internal teams to drive brand awareness.
Coaches & Develops Others: Offers support and peer guidance, particularly when motivating and training Nordstrom New Hires and the existing team on products, processes, and our standard of customer service.
Workflow Management: Manages time and tasks, and communicates progress, vital skills for executing client events, compiling shop reports, and tracking customer repairs.
Dives Deep: Checks own work, asks questions, and verifies facts, crucial when investigating inventory discrepancies, processing payments accurately, and managing stock.
Focuses on the Right Thing: Escalates low-value work and asks what matters most to maintain a highly productive work environment focused on achieving daily, weekly, and monthly targets.
Delivers Results: Meets deadlines with quality and flags blockers, ensuring shipments are processed promptly on the day they are received and packaging standards are maintained.
Challenges & Commits: Speaks up respectfully and supports final decisions, helping to implement new processes and continually look for opportunities for improvement in shop operations.
Embraces Change: Adapts quickly and seeks clarity in ambiguity to thrive in a fast-paced retail and omni-channel environment.
Reflects & Learns: Welcomes feedback and learns from mistakes, especially when undergoing onboarding to master specialized in-store experiences like engraving and permanent jewelry welding.
Functional/Technical Expertise: Applies tools accurately and builds foundational knowledge, directly applying to Nordstrom company guidelines, client book data capture, and payment processing.
Applies Knowledge with Impact: Adapts learning to improve work and connects effort to results, ensuring clienteling and brand ambassador efforts directly translate to achieving store targets.
Stays Current: Seeks out learning and embraces new tools, maintaining our standard of exceptional customer service and staying ahead of product knowledge to better guide and advise clients.
Ability to document your authorisation to work in the United States.

Nice To Haves

Previous experience is a plus, but not required.
Engraving and Welding Training will be offered as part of the onboarding process with the expectation that they will be mastered.
Hands-on, solutions-focused, and entrepreneurial
Collaborate openly with humility, honesty, and humour
Embrace learning, teaching, and personal growth
Stay resilient, adaptable, and self-motivated in a creative environment
Speak up when you don’t know—and act fast to figure it out

Responsibilities

Setting and achieving daily/weekly/monthly targets
Communicating opportunities for improvement and/or any issues or concerns to your manager regularly and in sufficient detail, with recommendations for improvement
Planning and executing events to drive business
Responsible for the MV training of Nordstrom New Hires
Responsible for ongoing training of Nordstrom team on all new product and processes
Motivating Nordstrom team to drive sales to achieve store target
Building relationships with top sellers and key stakeholders throughout the store and region to drive sales, brand awareness, and event participation/attendance in the market
Ensuring the Nordstrom team is comfortable delivering MV standard of exceptional customer service
Greeting all clients with a friendly and welcoming demeanor
Establishing client’s needs, offering guidance and advice
Maintaining high level of customer service at all times
Ensuring Nordstrom team have had sufficient client/VIP training
Collecting and updating customer information to ensure efficient use of client book and accurate data capture
Developing and maintaining client relationships
Working alongside the Nordstrom Department Manager & your manager to plan and execute client events
Becoming an expert and offering exceptional service on in-store experiences such as Engraving and Permanent Jewelry Welding
Processing and tracking customer repairs, proactively working with internal and external teams to deliver
Ensuring the shop is kept clean and tidy at all times and that visual merchandising is maintained in accordance with company guidelines
Promptly processing product shipments on arrival, ensuring stock is out on the day it is received
Proactively ordering packaging, maintaining standards and stock levels at all times
Ensuring sufficient staff training is carried out prior to staff processing payments
Processing payments, refunds and exchanges accurately following Nordstrom company guidelines
Investigating inventory discrepancies and reducing shrinkage
Reporting discrepancy/stock loss incidents to Nordstrom and manager
Implementing processes to ensure accurate stock management is maintained, and continually looking for opportunities for improvement
Compiling and executing all shop reports (including Weekly RP callouts, End Of Week Sales Emails, Memo sales reports, etc.)
Ensuring the appropriate processing and reporting of memo product sales
Proactively partnering with the piercer to manage piercing stock needs and product feedback (where applicable)