Sales Lead - Poway

The Salvation Army Southern California•Poway, CA

12d

About The Position

The Sales Lead supports the Store Manager in daily retail store operations and helps meet sales and income budgets while managing expenses and maximizing profitability. The role promotes exceptional customer and donor service, organized merchandising, and a positive, mentoring environment for Beneficiaries participating in the ARC rehabilitation program. The Sales Lead may assume responsibility for store operations, personnel, and cash handling when the Store Manager and Assistant Manager are absent, and may be transferred or relocated to other stores based on business needs.

Requirements

High school diploma or equivalent.
At least one year of previous retail experience.
Pass a background check, including Criminal History and Sex Offender Registry checks.
Ability to communicate effectively with management, store employees, customers, and donors.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
Ability to grasp, push, and pull objects such as files, drawers, clothing and merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks, hand trucks, and miscellaneous carts.
Ability to lift up to 50 pounds.
Ability to perform repetitive-motion tasks.
Problem-solving skills, including identifying and resolving problems, gathering and analyzing information, and developing solutions.
Professional oral communication skills, including speaking clearly and persuasively, seeking clarification, and responding appropriately to questions.
Written communication skills, including clear and informative writing, editing for spelling and grammar, accurate presentation of numerical data, and interpreting written information.
Ability to work as part of a team, balance team and individual responsibilities, and support team morale and commitment to goals and values.

Nice To Haves

Supervisory experience.

Responsibilities

Partner with the Store Manager in daily operations, including opening and closing, point-of-sale operations, inventory management and rotation, ARC merchandising standards, and donations.
Assume responsibility for day-to-day store operations, including personnel and cash handling, when the Store Manager and/or Assistant Manager is absent; discuss concerns with the District Sales Manager.
Assist the Store Manager in monitoring and analyzing key performance indicators to drive sales and profitability in line with budgets and organizational goals.
When both managers are absent, schedule employees to ensure appropriate store and donation-center coverage; coordinate morning and shift-change meetings; coach, train, and develop employees; and process paperwork in compliance with review standards, particularly time and attendance requirements.
Promote customer and donor satisfaction through excellent service and community relations, and develop strategies to improve the customer experience.
Support the Store Manager in ensuring Back Room Processors and Warehouse Associates work effectively and meet daily processing goals.
Supervise, support, and report on the conduct of program Beneficiaries when Work Therapy Assignments are in place at the store.
When both managers are absent, protect and secure store currency, inventory, and property, including safe funds, daily cash-deposit logs, bank deposits, merchandise, equipment, and the building.
Secure the building outside operating hours by arming the alarm system and following alert protocols.
Help establish and maintain safety measures consistent with ARC policy and governmental regulations; report safety issues and incidents promptly; and assist with required weekly store meetings and records.
Complete written or verbal tasks assigned by the District Sales Manager, Command Retail Directors, and Command Administration.
Transfer or relocate to other stores based on business needs.