Sales Lead - Poway

Salvation Army Careers•Poway, CA

12d

About The Position

The Sales Lead supports the Store Manager with daily retail store operations and helps meet sales and income budget expectations while managing expenses to maximize profitability. The role provides customers and donors with excellent service, well-organized stores, and a strong merchandise selection. It also supports a positive, mentoring environment for Beneficiaries participating in the ARC rehabilitation program, including effective Work Therapy Assignments in collaboration with program staff. When the Store Manager and/or Assistant Manager are absent, the Sales Lead assumes responsibility for day-to-day store operations, including personnel, scheduling, cash handling, store security, and building security. The Sales Lead may be transferred or relocated to other stores based on business needs and completes other tasks assigned by district and command leadership.

Requirements

High school diploma or equivalent.
At least one year of previous retail experience.
Ability to communicate effectively with management, store employees, customers, and donors.
Ability to pass a background check, including Criminal History and Sex Offender Registry checks.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
Ability to grasp, push, and pull objects such as files, file cabinet drawers, clothing and merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks, hand trucks, and miscellaneous carts.
Ability to lift up to 50 pounds.
Ability to perform repetitive-motion tasks.
Problem-solving skills, including identifying and resolving problems, gathering and analyzing information, and developing solutions.
Professional oral communication skills, including speaking clearly and persuasively, seeking clarification, and responding appropriately to questions.
Written communication skills, including clear and informative writing, editing for spelling and grammar, accurate presentation of numerical data, and interpreting written information.
Teamwork skills, including balancing individual and team responsibilities and building positive team spirit, morale, and commitment to established goals, values, and objectives.

Nice To Haves

Supervisory experience.

Responsibilities

Partner with the Store Manager in daily operations, including opening and closing, point-of-sale operations, inventory management and rotation, ARC merchandising standards, and donations.
Assume responsibility for day-to-day store operations, including personnel and cash handling, when the Store Manager and/or Assistant Manager are absent; discuss concerns with the District Sales Manager.
Help monitor and analyze key performance indicators to drive sales and profitability in line with budgets and established goals.
When both the Store Manager and Assistant Manager are absent, schedule store employees to ensure appropriate coverage in the store and donation center.
Coordinate morning and shift-change team meetings, and coach, train, and develop store employees.
Process paperwork according to Review Standards, particularly for Time and Attendance compliance.
Promote customer and donor satisfaction through excellent service and good community relations; develop strategies to improve the customer experience.
Support the Store Manager in ensuring back-room processors and warehouse associates work effectively and meet daily processing goals.
Supervise, support, and report on the conduct of program Beneficiaries when Work Therapy Assignments are in place at the store.
When the Store Manager and Assistant Manager are absent, protect and secure store currency, inventory, and property, including safe funds, cash-deposit logs, bank deposits, merchandise, equipment, and the building.
Secure the building during non-operating hours by arming the alarm system and following alert protocols.
Maintain safety measures consistent with ARC policy and government regulations, report safety issues and incidents immediately, and assist with conducting and recording mandatory weekly store meetings.
Transfer or relocate to other stores based on business needs.
Complete tasks assigned by the District Sales Manager, Command Retail Directors, and Command Administration.