Sales Lead (Harry Potter Flagship)

Warner Bros. Discovery•Chicago, IL

5d•Onsite

About The Position

Warner Bros. is expanding its Wizarding World of Harry Potter and Fantastic Beasts retail stores, creating spaces that bring the franchises to life for fans. The Sales Lead will support the leadership hierarchy at the Chicago Wizarding World shop, maximizing customer and fan engagement in an inspiring, best-in-class retail environment. The role supports the store management team in segments of the business and inspires and leads a team of brand specialists.

Requirements

Minimum 3–5 years of experience in premium retail; retail management experience preferred.
Good understanding of business and financial concepts, with demonstrated ability to lead a team to drive results.
Established time-management, prioritization, and organizational skills.
Business acumen and exceptional customer-service experience.
Ability to communicate clearly and effectively with a positive attitude.
Open availability for a flexible schedule that meets business needs, including overnights, evenings, holidays, and weekend shifts.
Proficiency with Word, Excel, and PowerPoint.

Nice To Haves

Retail management experience.

Responsibilities

Maximize customer and fan engagement by delivering a world-class service proposition.
Inspire high-performing teams within an evolving retail landscape.
Promote premium brand awareness through product training and knowledge.
Create strategies to increase customer engagement and profitability.
Foster a customer-obsessed culture among team members.
Generate energy and execute all brand priorities with excellence.

Benefits

Health insurance coverage
Employee wellness program
Life and disability insurance
Retirement savings plan
Paid holidays
Paid time off (PTO)
Annual bonuses, short- and long-term incentives, and program-specific awards may also be available.

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