About The Position

The Sales Lead is a role model Bear Builder with additional responsibilities as Floor Leader on Duty during designated shifts. In that capacity, the Sales Lead provides direction to Bear Builders and models Experience First® behaviors, with a focus on achieving store sales goals. When not designated as Floor Leader on Duty, the Sales Lead functions as a Bear Builder. Performance is measured by the ability to support store financial goals and comply with company policies, procedures, and standards. Evaluation areas include decision-making, judgment and execution; creating an Experience First culture for Guests and associates; achieving assigned goals; consistently executing operational standards; and stakeholder feedback. Supervisors may assign additional functions and requirements as appropriate.

Requirements

  • High school diploma or GED equivalent.
  • Availability to work 15–25 hours per week.
  • Ability to work a flexible retail schedule, including days, evenings, weekends, and holidays.
  • Ability to sit, stand, and move around for the duration of a shift.
  • Ability to lift more than 25 pounds.
  • Thrives in an Experience First environment.
  • Connects with and inspires others to achieve results.
  • Enjoys meeting and interacting with new people.
  • Has a “How can I help” attitude.
  • Strong desire to develop, train, and support others’ success.
  • Exercises good judgment in ambiguous situations.
  • Displays strong initiative and self-direction.
  • Thrives in a dynamic and changing environment.
  • Able to remain calm when faced with challenging circumstances.

Nice To Haves

  • Build-A-Bear store associate experience.
  • Associate’s degree or higher in business, management, or a related field.

Responsibilities

  • As Floor Leader on Duty, model exceptional Guest service and help ensure a memorable Guest experience.
  • Guide, support, and direct associates to promote smooth store operations and achievement of sales goals.
  • Model Experience First behaviors.
  • Provide the management team with feedback about performance and compliance issues for the CWM and AWM to address.
  • As a Bear Builder, actively engage with Guests using Experience First Make Behaviors and provide exceptional service.
  • Create a warm, inclusive atmosphere and foster positive Guest interactions.
  • Uphold operational excellence by consistently meeting brand standards and guidelines.
  • Demonstrate team commitment by being dependable, engaged, and helpful.
  • Support store financial goals and compliance with company policies, procedures, and standards.
  • Execute operational standards consistently and work toward assigned goals.

Benefits

  • Comprehensive benefits intended to support associates’ health, well-being, and long-term financial security; the posting refers applicants to the company website for the full benefits list.
  • Opportunity to earn a monthly bonus based on store sales results versus plan.
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