Intimissimi Sales Lead PT at its Miracle Mile Shops, NV - IFY8 location

ONIVERSE • Las Vegas, NV

2d • Onsite

About The Position

The Sales Lead provides a superior level of customer service while increasing conversion and client retention, driving revenue, and inspiring brand loyalty. The role works with the store team and supports store leadership in delivering a personalized, professional shopping experience, developing new clients, and turning walk-in traffic into brand ambassadors. Sales Leads share fashion advice and product knowledge, build lasting client relationships, and help teammates meet store goals.

The position calls for a positive, outgoing, goal-oriented, and engaging person who takes initiative in connecting with clients. Sales Leads model Oniverse’s values, mentor teammates, contribute to a welcoming and inclusive team environment, and adapt effectively in a fast-paced retail setting. They also assist with visual updates, stock management, store operations, and maintaining a clean, organized store.

The role reports to store management and may include training new teammates and supporting new store openings across the US. Oniverse offers hands-on opportunities to develop skills in guest experience, store operations, business acumen, visual merchandising, and stock management.

Requirements

• Eligibility to work in the US for any employer.
• High school graduate or equivalent.
• Minimum 1–2 years of customer service and contemporary retail industry experience preferred.
• Strong verbal and written communication skills.
• Commitment, self-motivation, and goal orientation.
• Problem-solving ability.
• Ability to work a flexible schedule, including nights, holidays, and weekends.
• Ability to lift more than 20 pounds; stand for long periods; bend, stretch, move short distances, perform repetitive motions, and push, pull, and carry items.

Responsibilities

• Build genuine client relationships through thoughtful, consistent outreach.
• Provide proactive, high-quality service and work to exceed client expectations.
• Communicate with clients verbally and in writing, including capturing customer information and following up by phone or in writing.
• Manage the client book and follow up about shopping experiences and product-care inquiries.
• Meet and exceed personal sales and productivity goals agreed upon with the Store Manager.
• Develop thorough product knowledge and communicate product benefits to maximize sales opportunities.
• Use fashion expertise to inspire clients and build collaborative partnerships with teammates.
• Support managers with daily replenishment, seasonal markdowns, and other standard store operations.
• Work with the Manager to use internal systems for business analysis and tracking store and individual KPIs.
• Help maintain store visual and housekeeping standards.
• Operate the POS system and perform email, opening, and closing procedures.
• Keep the sales floor, fitting rooms, cash desk, and backroom areas clean and organized; perform daily cleaning tasks such as dusting, cleaning glass and mirrors, emptying trash, sweeping and mopping, and sanitizing shared areas and equipment.
• Work with Assistant Manager and Store Management to deliver high-quality customer service, complete store operations efficiently, implement sales strategies, and meet or exceed commercial goals.
• Train new teammates, potentially including cross-department functions.
• Participate in nationwide contests and, if selected based on experience and performance, support new store openings across the US.

Benefits

• Base salary plus monthly bonus based on budget achievement, store volume, and location.
• Paid time off.
• Paid sick time.
• 401(k) matching.
• Referral bonus.
• Employee discount.
• Free uniform.
• Hands-on training and opportunities to develop skills in guest experience, store operations, business acumen, visual merchandising, and stock management.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED