Sales Lead-ANN

KnitWell Group•Panama City, FL

11d

About The Position

The Sales Lead is a key team member who supports and models excellent customer experiences, focusing on personalized service and providing guidance and support to associates. The role directly affects both customer and associate experiences. In collaboration with the Store Manager, the Sales Lead learns store functions and is prepared to step in as manager when needed. The Sales Lead represents the brand, supports onboarding and associate development, and helps maintain an inclusive store environment. The role upholds visual and operational standards, helps drive a customer-focused and profitable business, and uses technology to support company priorities, promotions, and seamless omnichannel shopping.

Requirements

Technology proficiency and ability to operate a point-of-sale system.
Enjoys communicating and coaching.
Flexible availability, including evenings, weekends, and holidays.
Takes initiative in making thoughtful decisions.
Ability to organize, delegate, and prioritize assignments to meet deadlines.

Nice To Haves

Six months of retail sales experience (preferred).
Management experience (preferred).

Responsibilities

Represent the brand and model personalized customer experience behaviors.
Assist store leaders with onboarding and developing an effective, highly engaged team.
Support an inclusive store environment where associates feel welcome and engaged.
Uphold visual and operational standards while keeping the focus on the customer.
Use tools to drive a customer-focused team environment and profitable business.
Provide in-the-moment feedback and coaching to help associates excel in customer interactions.
Build productive relationships by sharing ideas and supporting the team.
Use technology to stay informed about company priorities and promotions and provide customers with a seamless omnichannel shopping experience.
Step into the manager role when needed.