Sales Lead-ANN

KnitWell Group•San Jose, CA

7d•Onsite

About The Position

LOFT creates modern, feminine, versatile clothing for women and aims to help them feel confident and express themselves authentically. The Sales Lead is a key team member who supports and models excellent customer experiences, provides guidance and support to associates, and helps shape both customer and associate experiences. The role collaborates with the Store Manager to learn store functions and be prepared to step in as manager when needed. The Sales Lead represents the brand and models personalized customer service, helps develop an engaged team, supports an inclusive store environment, and maintains visual and operational standards. The position uses tools and technology to support customer-focused, profitable operations and a seamless omnichannel shopping experience. This is a regular, part-time role at LOFT Store 1365 at Santana Row in San Jose, California. The listed pay range is $19.45–$24.30 per hour.

Requirements

Ability to operate a point-of-sale system.
Technology proficiency.
Enjoys communicating and coaching.
Flexible availability, including evenings, weekends, and holidays.
Takes initiative in making thoughtful decisions.
Ability to organize, delegate, and prioritize assignments to meet deadlines.

Nice To Haves

Six months of retail sales experience (preferred).
Management experience (preferred).

Responsibilities

Represent the brand and model personalized customer experience behaviors.
Assist store leaders with onboarding and developing an effective, highly engaged team.
Support an inclusive store environment where associates feel welcome and engaged.
Uphold visual and operational standards while keeping the focus on the customer.
Use tools to drive a customer-focused team environment and profitable business.
Provide in-the-moment feedback and coaching to help associates deliver strong customer interactions.
Build productive relationships by sharing ideas and supporting the team.
Use technology to stay informed about company priorities and promotions and provide customers with a seamless omnichannel shopping experience.
Step into the manager role when needed.