Sales Lead Supervisor I

kate spade new york•San Diego, CA

10d•$16 - $25

About The Position

The Sales Lead Supervisor I provides leadership on the sales floor to achieve sales targets and deliver an exceptional customer experience. The role serves as a Coach Brand Ambassador, represents Coach values, increases brand awareness, and leads company initiatives while supporting store operations and ongoing business and personal development. The supervisor helps build a collaborative, inclusive team and drive store results. Responsibilities include monitoring sales data, identifying trends, recommending ways to improve performance, supporting recruiting and training, and providing feedback and guidance to help employees meet individual and business goals. The role also helps enforce company and store policies and procedures. The position promotes customer-focused service and clienteling to build lasting customer relationships. It provides HR and conflict-resolution support to the team and district when the leadership team is absent, and champions company resources that support a healthy work environment. The work involves physical activity including lifting and carrying merchandise or fixtures, climbing, bending, kneeling, and moving around the sales floor and stockroom.

Requirements

At least 1 year of equivalent experience managing a competitive retail space at the Lead Supervisor level.
Ability to bend, reach, stretch, lift, carry, and move at least 25 pounds regularly and product, cartons, props, or fixtures up to 50 pounds occasionally.
Ability to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Responsibilities

Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
Represent Coach values as a Brand Ambassador and increase brand awareness.
Lead implementation of company initiatives and support full business operations.
Maintain a growth mindset toward business and personal development initiatives.
Build trust, integrity, collaboration, fairness, positivity, and inclusion within the store and organization.
Monitor and analyze sales data, identify trends, recommend improvements to store performance, and implement individualized team development.
Execute forward-planned strategies and leadership initiatives to achieve store goals and KPIs.
Support recruiting, interviewing, performance evaluation, and high-level training as needed.
Provide feedback and guidance to improve individual performance and hold team members accountable for individual and business goals.
Follow and enforce company policies, procedures, and store operational procedures.
Help execute strategies for exceptional experiences for internal and external customers.
Promote a customer-centric culture and mentor the team on clienteling strategies to build long-term customer relationships and meet business goals.
Provide HR and conflict-resolution support to the team and district in the absence of the leadership team.
Promote company resources that support a healthy work environment for internal customers.