Lead Supervisor I

Tapestry•San Marcos, CA

About The Position

The Lead Supervisor is a retail leadership role at Coach, responsible for leading the sales floor, achieving sales targets, and delivering an exceptional customer experience. The position serves as a Coach Brand Ambassador, supports implementation of company initiatives and store operations, and promotes continued business and personal development. The Lead Supervisor helps drive store results by analyzing sales data, identifying trends, supporting recruiting and training, coaching team members, and holding the team accountable for individual and business goals. The role also supports a collaborative, inclusive store culture and helps resolve team and customer-related needs, including providing HR and conflict-resolution support when the leadership team is absent.

Requirements

At least 1 year of equivalent experience managing a competitive retail environment at the Lead Supervisor level.
Ability to bend, reach, stretch, climb, kneel, and maneuver around the sales floor and stockroom.
Ability to regularly lift at least 25 pounds and occasionally lift and carry product, cartons, props, or fixtures up to 50 pounds.

Responsibilities

Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
Represent Coach values as a Brand Ambassador and help increase brand awareness.
Lead implementation of company initiatives and support full store operations.
Maintain a growth mindset toward business and personal development initiatives.
Build trust, maintain integrity, and promote collaboration and an inclusive culture within the store and organization.
Monitor and analyze sales data, identify trends, recommend ways to enhance store performance, and support individualized team development.
Execute forward-planned strategies and leadership initiatives related to store goals and KPIs.
Support recruiting, interviewing, performance evaluations, and high-level training as needed.
Provide feedback and guidance to improve individual performance and hold team members accountable for individual and business goals.
Adhere to and enforce company policies, procedures, and store operational procedures.
Help execute strategies that provide exceptional experiences for internal and external customers.
Promote a customer-centric culture and mentor the team on clienteling strategies to build long-term customer relationships and meet business goals.
Provide HR and conflict-resolution support to the team and district in the absence of the leadership team.
Champion company resources that support a healthy work environment for internal customers.