Lead Supervisor I

kate spade new york•White Plains, NY

19h•$17 - $28

About The Position

The Lead Supervisor I provides leadership on the sales floor to help achieve sales targets and deliver an exceptional customer experience. The role represents Coach as a Brand Ambassador, supports implementation of company initiatives and store operations, and maintains a growth mindset toward business and personal development. The position helps build collaborative, inclusive teams and drive store results by monitoring and analyzing sales data, identifying trends, recommending improvements, and supporting team development. It contributes to recruiting, interviewing, performance evaluation, training, and providing feedback and guidance to help team members meet individual and business goals. The Lead Supervisor also supports compliance with company and store policies and procedures. The role promotes customer-focused strategies, mentors the team on clienteling to build lasting customer relationships, and provides HR and conflict-resolution support to the team and district when the leadership team is absent. The position requires physical activity including lifting, carrying, bending, reaching, stretching, climbing, kneeling, and maneuvering around the sales floor and stockroom.

Requirements

At least 1 year of equivalent experience managing a competitive retail space at the Lead Supervisor level.
Ability to bend, reach, and stretch, and to lift, carry, and move at least 25 pounds; occasionally lift and carry product, cartons, props, or fixtures up to 50 pounds.
Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally, climb, bend, kneel, and maneuver around the sales floor and stockroom.
Demonstrated competencies include courage, creativity, customer focus, dealing with ambiguity, drive for results, interpersonal savvy, and learning on the fly.
For people managers, demonstrated strategic agility, ability to develop direct reports and others, and ability to build effective teams.

Responsibilities

Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
Represent Coach as a Brand Ambassador, embody Coach values, and increase brand awareness.
Lead implementation of company initiatives and support full operation of the business.
Maintain a growth mindset toward business and personal development initiatives.
Establish trust, maintain integrity, and support collaboration and an inclusive culture within the store and organization.
Monitor and analyze sales data, identify trends, recommend ways to improve store performance, and support individualized team development.
Execute forward-planned strategies to achieve leadership initiatives related to store goals and KPIs.
Support recruiting, interviewing, performance evaluation, and high-level training as needed.
Provide feedback and guidance to improve individual performance and hold team members accountable for individual and business goals.
Adhere to and enforce company policies, procedures, and store operational procedures.
Support innovative strategies to create exceptional experiences for internal and external partners.
Build a customer-centric culture and mentor the team on clienteling strategies to develop long-term customer relationships and meet business goals.
Provide HR and conflict-resolution support to the team and district when the leadership team is absent.
Champion company resources that support a healthy work environment for internal customers.