Lead Supervisor I

Tapestry•Lincoln City, OR

About The Position

Coach is a global fashion house founded in New York in 1941 and part of the Tapestry portfolio. The Lead Supervisor I serves as a Brand Ambassador and maintains a strong leadership presence on the sales floor to help achieve sales targets and deliver an exceptional customer experience. The role embodies Coach values, increases brand awareness, leads Company initiatives, supports full business operations, and maintains a growth mindset toward business and personal development. The position contributes to store performance by analyzing sales data, identifying trends, recommending improvements, and supporting forward-planned strategies and store goals or KPIs. It helps recruit, interview, evaluate, train, and develop team members; provides feedback and guidance; and holds the team accountable for individual and business goals while enforcing Company and store procedures. The Lead Supervisor supports a customer-centric culture for internal and external customers, mentors the team on clienteling, and helps build lasting customer relationships. In the absence of the leadership team, the role provides HR and conflict-resolution support to the team and district. The position requires the ability to maneuver around the sales floor and stockroom and regularly lift at least 25 pounds, with occasional lifting up to 50 pounds.

Requirements

At least 1 year of equivalent experience managing a competitive retail space at the Lead Supervisor level.
Ability to bend, reach, stretch, climb, kneel, and maneuver around the sales floor and stockroom.
Ability to lift, carry, and move at least 25 pounds regularly and up to 50 pounds occasionally.

Responsibilities

Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
Represent Coach as a Brand Ambassador, embody Coach values, and increase brand awareness.
Lead implementation of Company initiatives and support full operation of the business.
Maintain a growth mindset toward business and personal development initiatives.
Promote trust, integrity, collaboration, fairness, positivity, and inclusion within the store and organization.
Monitor and analyze sales data, identify trends, recommend ways to enhance store performance, and support individualized team development.
Execute forward-planned strategies to achieve leadership initiatives related to store goals and KPIs.
Support recruiting, interviewing, performance evaluation, and high-level training as needed.
Provide feedback and guidance to improve individual performance and hold team members accountable for individual and business goals.
Adhere to and enforce Company policies, procedures, and store operational procedures.
Help execute innovative strategies for exceptional experiences for internal and external partners.
Create a customer-centric culture, prioritize customer satisfaction, and mentor the team on clienteling strategies to build long-term customer relationships and meet business goals.
Provide HR and conflict-resolution support to the team and district in the absence of the leadership team.
Champion Company resources that support a healthy work environment for internal customers.