Sales & Install Manager

ADT•Springfield, MO

About The Position

The Sales & Install Branch Manager is responsible for ensuring strong customer satisfaction. The role leads a small team of Solutions Advisors and Installation Technicians, drives local sales activities, and ensures installation services are delivered safely, efficiently, and according to company standards. The position oversees staff and daily work scheduling, local sales performance, customer service and quality assurance, safety and compliance, and branch operations. Local travel is required.

Requirements

Minimum 3–5 years of management experience in a sales, installation, or service environment.
Ability to manage multiple priorities and disciplines.
Prior experience managing a small team in a field-based environment.
Strong leadership, communication, and customer service skills.
Ability to manage budgets, scheduling, and operational workflows.
Working knowledge of installation processes, field operations, or a related technical environment.
High school diploma or equivalent.
Four-year college degree in business administration, marketing, operations, or a related field, or equivalent experience.
Minimum 5 years of operations and operations management experience.
At least 3 years of leadership operations experience.

Nice To Haves

Adeptness at building engagement and alignment through strong people leadership, including talent development, effective communication, and collaboration.
Ability to collaborate with and provide input to functional leadership to support growth and development of operations and the sales team.
Experience assessing, coaching, and developing talent and managing multidisciplinary organizations.
Experience establishing business direction and executing strategy development and implementation.
Experience leading a significant business unit of similar size and scoping, designing, and implementing business solutions to build or grow a market.

Responsibilities

Supervise, coach, and develop branch staff, including Solutions Advisors and Installation Technicians.
Schedule and assign daily work activities for installation teams to meet customer timelines.
Conduct performance evaluations, manage staffing needs, and participate in hiring decisions.
Drive local sales strategy to meet or exceed revenue targets.
Support Solutions Advisors with customer presentations, pricing guidance, and closing deals.
Monitor the sales pipeline and performance metrics, and provide weekly updates to the Area Sales & Installation Manager.
Maintain strong relationships with key customers and partners in the local market.
Ensure a high-quality customer experience from the initial sales call through installation completion.
Resolve escalated customer concerns quickly and effectively.
Conduct post-installation reviews to maintain service quality standards.
Enforce safety protocols for installation teams and branch operations.
Conduct regular safety meetings and ensure adherence to OSHA requirements, local codes, and other regulations.
Maintain documentation and reporting for audits or inspections.