Install Manager

Action Garage Doors•Meridian, ID

1d•Onsite

About The Position

Action Garage Door is seeking an experienced Installation Manager to lead their residential and commercial installation teams. This role involves overseeing the day-to-day performance of the installation department, ensuring crews work safely, complete jobs correctly, and provide an excellent customer experience. The Installation Manager will collaborate with various departments, including Installation Coordinator, Sales, Warehouse, and Customer Service, to ensure smooth operations and address challenges proactively. The ideal candidate will bring leadership, technical knowledge, and a commitment to quality to help build a results-driven department and a proud team.

Requirements

Experience leading installation crews, field operations, or skilled trades teams.
A demonstrated ability to coach employees, establish expectations, and improve team performance.
Experience managing productivity, labor efficiency, workmanship, and operational results.
Technical knowledge of installation practices, tools, equipment, and jobsite safety.
Strong planning, problem-solving, and decision-making skills.
The ability to manage competing priorities and adapt when field conditions or schedules change.
Clear, professional communication with employees, customers, and leadership.
Confidence using technology, operational systems, and performance reports.
A valid driver’s license and the ability to travel to jobsites as needed.

Nice To Haves

Garage door industry experience, including residential and commercial installation.
ServiceTitan experience.
Experience reducing callbacks, improving crew utilization, or increasing installation capacity.
Relevant leadership experience in construction, HVAC, plumbing, electrical, or other installation-focused trades is encouraged.

Responsibilities

Lead, coach, and develop residential and commercial garage door installers.
Set clear expectations for productivity, workmanship, safety, professionalism, and customer satisfaction.
Provide regular feedback, conduct performance reviews, and address performance concerns promptly and professionally.
Identify training needs and help installers strengthen their technical skills and efficiency.
Support recruiting, interviewing, onboarding, and training new team members.
Build a culture where employees receive the support they need and take ownership of their results.
Oversee daily installation activity, crew readiness, job progress, and completion.
Partner with the Installation Coordinator to align scheduling with crew availability, skill levels, job requirements, and capacity.
Confirm crews have accurate job information, materials, tools, and equipment before arriving onsite.
Conduct jobsite visits and quality inspections to reinforce installation standards and support field teams.
Resolve installation challenges, callbacks, warranty issues, and rework efficiently.
Ensure completed work is documented accurately and promptly in ServiceTitan.
Monitor productivity, labor efficiency, job completion, installer utilization, and installation revenue.
Track quality, callbacks, rework, and customer satisfaction to identify improvement opportunities.
Develop practical action plans that improve performance and prevent recurring problems.
Manage labor costs and material usage to support installation profitability.
Improve processes that increase capacity while maintaining safety and workmanship.
Partner with Sales to clarify specifications, assess jobsite conditions, and address potential installation challenges.
Coordinate with Warehouse personnel to ensure material accuracy, availability, and proper job preparation.
Work with Customer Service and Sales to resolve escalated customer concerns.
Keep leadership informed about staffing needs, department performance, and operational challenges.
Reinforce company safety policies, manufacturer requirements, and proper installation procedures.
Maintain high standards for jobsite cleanliness, customer communication, and professional conduct.