Sales & Install Manager

ADT•Springfield, MO

About The Position

The Sales & Install Branch Manager leads a small team of Solutions Advisors and Installation Technicians, drives local sales activities, and ensures installation services are delivered safely, efficiently, and according to company standards. The role is responsible for customer satisfaction across the sales and installation process, branch operations, team development, and local business performance. The manager supervises and develops branch staff, schedules installation work, supports sales activity, monitors performance, and maintains customer and partner relationships. The position also oversees service quality, resolves escalated customer concerns, enforces safety practices, and maintains compliance documentation. Work takes place in a field office, with local travel required.

Requirements

Minimum 3–5 years of management experience in a sales, installation, or service environment.
At least 5 years of operations and operations management experience.
At least 3 years of leadership operations experience.
Prior experience managing a small team in a field-based environment.
Ability to manage multiple priorities and disciplines.
Strong leadership, communication, and customer service skills.
Ability to manage budgets, scheduling, and operational workflows.
Working knowledge of installation processes, field operations, or a related technical environment.
High school diploma or equivalent.
A four-year college degree in business administration, marketing, operations, or a related discipline, or equivalent experience.
Local travel is required.
Required licensing or certifications may be required.

Nice To Haves

Ability to build engagement and alignment through strong people leadership, talent development, and effective communication and collaboration.
Ability to collaborate with and provide input to functional leadership to support growth and development of operations and sales teams.
Experience leading a significant business unit of similar size.

Responsibilities

Supervise, coach, and develop branch staff, including Solutions Advisors and Installation Technicians.
Schedule and assign daily installation team activities to meet customer timelines.
Conduct performance evaluations, manage staffing needs, and participate in hiring decisions.
Drive local sales strategy to meet or exceed revenue targets.
Support Solutions Advisors with customer presentations, pricing guidance, and closing deals.
Monitor the sales pipeline and performance metrics, and provide weekly updates to the Area Sales & Installation Manager.
Maintain relationships with key customers and local-market partners.
Ensure a high-quality customer experience from the initial sales call through installation completion.
Resolve escalated customer concerns promptly and effectively.
Conduct post-installation reviews to maintain service quality standards.
Enforce safety protocols for installation teams and branch operations.
Conduct regular safety meetings and ensure adherence to OSHA requirements, local codes, and other regulations.
Maintain documentation and reporting for audits or inspections.
Collaborate with functional leadership to support growth and development of the operations and sales team.
Assess, coach, and develop talent; manage multidisciplinary organizations.
Establish business direction and execute strategy development and implementation.
Scope, design, and implement business solutions to build or grow a market.