Sales Guest Experience Coordinator

Richmond Ford West • Innsbrook, VA

25d • $45,000 - $60,000 • Onsite

About The Position

Our department at Richmond Ford is all about taking care of our Guests. We do everything in our power to ensure the customer is taken care of throughout their entire experience with our company. Not only will you be able to help each customer, but you will build rapport and create long-lasting relationships with our team and grow professionally.

Requirements

• Team members with previous Hospitality or Call Center Sales experience fit well in this role.
• Committed to customer satisfaction through proactiveness and professionalism.
• Enthusiastic and energetic knowing that we get out of SALES what we put into it
• Team players who are excited to share in others’ successes
• Attention to detail with an ability to multi-task and return to your focus
• Professional in personal appearance and attitude (dress code enforced)
• Excellent oral and written communication skills with the ability to read and comprehend instructions and information
• Available for full-time employment including evenings and weekends
• Authorized to work in the USA
• Must pass criminal background checks, submit to drug testing, and currently possess a valid Virginia driver’s license with a clean driving record.

Nice To Haves

• Great Customer Service Skills
• Highly motivated; willing to put in effort to earn outcomes
• Outgoing and eager to learn about our industry and sales in general
• Detail-oriented, independently driven without micromanagement
• Goal-driven and hardly deterred by adversity or negativity

Responsibilities

• Opening shift responsible for responding to overnight and morning inquiries
• Outbound calls begin at 9:00 am, starting with overnight and morning inquiries
• Throughout the day, handle inbound calls for sales departments and respond to new digital inquiries promptly with customized messaging.
• Continue follow-up for existing inquiries once new inbound inquiries have been properly handled (called, texted, and emailed)
• Engaging with our Service and Sales customer database regularly through prospecting efforts is expected (no cold calling).
• Participating in Team Meetings that include prizes based on performance

Benefits

• 401k program with company matching available 1st quarter following six months of employment
• Annual employee outings to include family members
• Discounts on vehicles, parts, and service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed