Sales Floor Lead (Veterans Memorial)

Goodwill Industries Of Southeastern Louisiana•Metairie, LA

About The Position

The Sales Floor Lead assists with day-to-day store operations and sales performance to meet or exceed budget while following company standards, policies, and procedures. When assigned by the Store Manager or Sales Floor Manager, the Lead performs supervisor duties and may act in a supervisory capacity during scheduled work hours. The role supports merchandise handling, customer transactions, store presentation and safety, employee training, and administrative tasks.

Requirements

High school diploma or GED.
Six months of supervisory experience or a minimum of 90 days in the service industry.
Ability to read, write, and communicate clearly in English.
Ability to interact professionally and productively with a diverse range of people.
Ability to market Goodwill and explain its mission to the general public.
Ability to establish and maintain effective working relationships with store and production personnel and motivate them to perform well.
Ability to work a flexible schedule on short notice, including nights and weekends, and occasionally long hours.
Ability to perform repetitive hand movements when buttoning, sorting, hanging, and zipping garments.
Ability to stand and walk for prolonged periods and frequently bend, stoop, and stretch.
Ability to function in a fast-paced environment with occasional high-volume periods.
Successful completion of Retail training.

Nice To Haves

Prior work experience in the service industry.

Responsibilities

Operate the cash register, accept payments, and authorize merchandise voids, returns, exchanges, and credits.
Ensure proper rotation of store merchandise and adequately stock the sales floor.
Model professional performance for employees and trainees, and help create a positive public image through a clean store, attractive displays, and presentable, personable personnel.
Maintain safe and appropriate shopping areas; keep the store clean and free of hazards, including vacuuming, mopping, dusting, and cleaning bathrooms.
Follow personnel and safety policies and procedures and ensure Sales Floor Associates comply with them.
Perform the job duties of Sales Floor Associates.
Work regularly scheduled shifts assigned by the manager.
Ensure daily floor checks are completed and monthly safety self-inspections are conducted.
Ensure new hires receive appropriate orientation using the applicable manual within their first week, and document the training.
Assist the Store Manager in controlling the expense-to-revenue ratio monthly and annually.
Train and mentor Sales Floor Associates and court-appointed community service workers as assigned.
Assist with supervising and disciplining Sales Associates and recommend discharge to the Store Manager or Sales Floor Manager.
Monitor and assist with receiving, pricing, and displaying merchandise.
Record and balance register receipts, make bank deposits, and record store transactions.
Assist with timely preparation of personnel and payroll records and accurately complete other operational paperwork.
Assist the Store Manager or Production Manager in achieving or exceeding monthly and annual production goals and implement contingency plans if goals are not being met.
Perform other job-related duties requested by management.