Sales Floor Dept Supervisor - Hardware-Tools
About The Position
The Sales Floor Department Supervisor leads and enables a team of associates to provide an excellent customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors help with customer-facing sales and service, as well as down stocking, inventory management, area recovery, merchandising input, and store safety. They monitor use of store power equipment and coach employees on safe behaviors and lifting techniques. The supervisor works with leaders to identify effective approaches to sales and service, then communicates best practices to the team to encourage customer-focused behavior and goal attainment. They may supervise associates in other departments when needed, requiring broad product knowledge and the ability to engage customers and associates across departments. The role also requires communicating concerns, issues, praise, and morale to management. Supervisors may occasionally open or close the store or serve as manager on duty. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.
Requirements
- High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
- 1 year of customer service experience.
- 1 year of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
- Experience providing direction or supervision to teams, with or without direct report responsibility.
- Experience supporting or participating in training, mentoring, and developing associates.
- Experience working cross-functionally.
- Experience using Microsoft Office Suite.
- Ability to obtain sales-related licensure or registration as required by law.
- Availability for morning, afternoon, and evening shifts any day of the week.
- Ability to perform tasks requiring prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift 25 pounds without assistance and potentially lift more than 25 pounds with or without assistance.
Nice To Haves
- 3 years of retail customer service experience.
- 3 years of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
- Experience in a leadership role with direct report responsibility.
- Experience in the home improvement retail sector.
- Experience in a fast-paced, dynamic retail environment.
- Experience in a key-carrying role with manager-on-duty responsibilities.
- Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.
Responsibilities
- Lead and enable associates to deliver a strong customer experience.
- Coach and train associates, delegate tasks, follow up on daily work, and manage performance.
- Ensure adequate department coverage.
- Greet customers, clarify their needs, identify solutions, and close sales.
- Support down stocking, inventory management, area recovery, and merchandising decisions.
- Monitor store power equipment use and coach associates on safe behaviors and lifting techniques.
- Conduct safety walks, report hazards, and follow safety and lifting directions.
- Work with leaders to identify effective sales and service approaches and communicate best practices to the team.
- Supervise associates in other departments as needed to meet store demands.
- Communicate concerns, issues, praise, and morale to management.
- Occasionally open or close the store or serve as manager on duty.
- Travel occasionally to meetings, trainings, or neighboring stores when needed.
Benefits
- Health, dental, and vision insurance.
- Life and disability insurance.
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
- Flexible spending and health savings accounts.
- 401(k) retirement account with company match.
- Employee Assistance Program with concierge, work/life services, and no-cost counseling.
- Education support programs, including tuition assistance and trade skills scholarships.
- Business Travel Accident insurance.
- Maternity and parental leave.
- Adoption assistance.
- Associate discount and broad discount platform.
- Other discretionary benefits, based on eligibility, including annual bonuses, employee stock purchase plan and/or deferred compensation plan enrollment, and grant awards.
- Learning and development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
