Sales Floor Dept Supervisor - Hardware-Tools

Lowe's Home Centers • Roanoke, VA

5d

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating work, following up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors handle both customer-facing activities—such as greeting customers, clarifying needs, identifying solutions, and closing sales—and operational activities such as down stocking, inventory management, and area recovery.

The supervisor supports store safety by conducting safety walks, reporting hazards, monitoring use of store power equipment, and coaching employees on safe behaviors and lifting techniques. They work with store leaders to identify effective approaches to sales and service objectives, then communicate best practices to the team to encourage customer-focused behavior and goal attainment. They may supervise associates in other departments as needed, and communicate concerns, issues, praise, and morale updates to management. The role may occasionally involve opening or closing the store or serving as manager-on-duty. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.

This is an hourly, full-time role generally scheduled for 39 to 40 hours per week, with additional hours potentially required based on store needs. The schedule requires morning, afternoon, and evening availability any day of the week. The role involves physical activities that may include prolonged standing and sitting, and lifting at least 25 pounds without assistance; heavier items may also need to be lifted with or without assistance.

Requirements

• High school diploma or equivalent and 3 years of retail environment experience, or 5 years of retail environment experience.
• At least 1 year of customer service experience.
• Experience providing direction or supervision to teams, with or without direct-report responsibility.
• Experience supporting or participating in training, mentoring, and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Availability for morning, afternoon, and evening shifts any day of the week.
• Physical ability to perform job tasks that may require prolonged standing, sitting, and other activities.
• Ability to lift 25 pounds without assistance; may be required to lift more than 25 pounds with or without assistance.

Nice To Haves

• 3 years of retail customer service experience.
• For a Pro Department Supervisor, 3 years of experience supporting the unique needs of Pro customers.
• Experience in a leadership role with direct-report responsibility.
• Experience in the home improvement retail sector.
• Experience in a fast-paced, dynamic retail environment.
• Experience in a key-carrying role with manager-on-duty responsibilities.
• Experience using store computer systems such as Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

• Lead and enable associates to deliver the best possible customer experience.
• Coach and train associates, delegate tasks, follow up on daily work, manage performance, and ensure adequate department coverage.
• Greet customers, clarify their needs, identify solutions, and close sales.
• Support down stocking, inventory management, area recovery, and merchandising decisions.
• Monitor store power equipment use and coach employees on safe behaviors and lifting techniques.
• Conduct safety walks, report hazards, and follow safety and lifting directions.
• Work with leaders to identify approaches that support sales and service objectives and communicate best practices to the team.
• Supervise associates in other departments as needed to meet store demands.
• Keep management informed of concerns, issues, praise, and associate morale.
• Occasionally open or close the store or serve as manager-on-duty.
• Travel occasionally to meetings, trainings, or neighboring stores as needed.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life and disability insurance
• Paid time off, including vacation, holidays, sick time, and volunteer time
• Flexible spending and health savings accounts
• 401(k) retirement account with company match
• Employee Assistance Program, including work/life services and no-cost counseling
• Education support programs, including tuition assistance and trade skills scholarships
• Business travel accident insurance
• Maternity and parental leave
• Adoption assistance
• Associate discount and broader discount platform
• Potential discretionary annual bonuses
• Potential enrollment in an Employee Stock Purchase Plan and/or deferred compensation plan
• Potential grant awards
• Wellness programs
• Learning and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED