Sales Floor Dept Supervisor - Hardware-Tools

Lowe's Companies, Inc. • Miami, FL

5d • Onsite

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors support both customer-facing work—such as greeting customers, clarifying needs, identifying solutions, and closing sales—and non-customer-facing work, including down stocking, inventory management, and area recovery. They also promote store safety by conducting safety walks, reporting hazards, and reinforcing safe equipment use and lifting practices.

The supervisor works with leaders to identify approaches and behaviors that support sales and service objectives and communicates effective practices to the team. The role may include supervising associates in other departments, requiring broad product knowledge and the ability to work with associates and customers across departments. Supervisors communicate concerns, issues, praise, and morale updates to management. They may occasionally open or close the store or serve as manager-on-duty. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

• High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
• 1 year of customer service experience.
• 1 year of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
• Experience providing direction or supervision to teams, with or without direct-report responsibility.
• Experience supporting or participating in training, mentoring, and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Availability for morning, afternoon, and evening shifts any day of the week.
• Ability to perform tasks requiring prolonged standing, sitting, and other physical activities necessary for the job.
• Ability to lift 25 pounds without assistance; may lift more than 25 pounds with or without assistance.

Nice To Haves

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
• Experience in a leadership role with direct-report responsibility.
• Experience in the home improvement retail sector.
• Experience in a fast-paced, dynamic retail environment.
• Experience in a key-carrying role with manager-on-duty responsibilities.
• Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

• Lead, coach, and train associates; delegate tasks, follow up on daily work, manage performance, and ensure adequate department coverage.
• Support associates in delivering quality customer service, including greeting customers, clarifying needs, identifying solutions, and closing sales.
• Assist with down stocking, inventory management, area recovery, and merchandising decisions.
• Monitor use of store power equipment and coach employees on safe behaviors and lifting techniques.
• Conduct safety walks, report hazards, and reinforce safety directions.
• Work with leaders to identify and communicate approaches that support sales and service objectives.
• Supervise associates in other departments as needed to meet store demands.
• Communicate concerns, issues, praise, and morale to management.
• Occasionally open or close the store or serve as manager-on-duty.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED