Sales Floor Dept Supervisor - Hardware-Tools

Lowe's Home Centers•Pooler, GA

10d

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors support customer-facing sales and service, as well as non-customer-facing work such as down stocking, inventory management, and area recovery. They also help maintain store safety by conducting safety walks, reporting hazards, and reinforcing safety and lifting directions. The supervisor works with leaders to identify approaches that meet sales and service objectives and communicates effective practices to the team. The role may involve supervising associates in other departments, requiring broad product knowledge and the ability to assist associates and customers across departments. The supervisor communicates concerns, issues, praise, and morale updates to management. They may occasionally open or close the store or serve as manager-on-duty. Regular travel is not required, though occasional travel to meetings, trainings, or neighboring stores may be needed.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
1 year of customer service experience.
1 year of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience providing direction or supervision to teams, with or without direct report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as may be required by law.
Availability for morning, afternoon, and evening shifts any day of the week.
Physical ability to perform duties involving prolonged standing, sitting, and other necessary activities.
Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience in a leadership role with direct report responsibility.
Experience working in the home improvement retail sector.
Experience working in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, and Thin Client.

Responsibilities

Lead and enable associates to deliver the best possible customer experience.
Coach and train associates, delegate and follow up on daily tasks, manage performance, and ensure adequate department coverage.
Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
Support down stocking, inventory management, and area recovery.
Promote store safety by conducting safety walks, reporting hazards, and reinforcing safe behaviors and lifting directions.
Work with leaders to identify approaches that meet sales and service objectives and communicate effective practices to the team.
Supervise associates in other departments as needed to meet store demands.
Communicate concerns, issues, praise, and morale to management.
Occasionally open or close the store or serve as manager-on-duty.
Travel occasionally to meetings, trainings, or neighboring stores as needed.