Sales Floor Dept Supervisor - Building Materials

Lowe's Companies, Inc.•Mount Pleasant, SC

1d•Onsite

About The Position

The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors handle customer-facing activities such as greeting customers, clarifying needs, identifying solutions, and closing sales, as well as non-customer-facing work such as down stocking, inventory management, and area recovery. They also support store safety by conducting safety walks, reporting hazards, and following safety and lifting directions. The supervisor works with leaders to identify approaches and behaviors that support sales and service objectives, then communicates best practices to the team to encourage customer-focused behavior and goal attainment. They may supervise associates in other departments as store needs require, which calls for broad product knowledge and the ability to engage associates and customers across departments. The role also involves keeping management informed about concerns, issues, praise, and morale. Individuals may occasionally open or close the store or serve as manager-on-duty. Regular travel is not required, though occasional travel to meetings, trainings, or neighboring stores/outlets may be needed. Lowe’s associates provide quality customer service while maintaining a clean, safe, and stocked store. The supervisor supports associates with resources and tools, assists with down stocking and area recovery, contributes input on merchandising decisions, and monitors store power-equipment use while coaching employees on safe behavior and lifting techniques.

Requirements

High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
1 year of customer service experience.
1 year of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as may be required by law.
Availability for morning, afternoon, and evening shifts any day of the week.
Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary for the job.
Ability to lift at least 25 pounds without assistance; may lift over 25 pounds with or without assistance.

Nice To Haves

3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers for the Pro Department Supervisor role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with manager-on-duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Lead and enable associates to provide the best possible customer experience.
Coach and train associates, delegate work, follow up on daily tasks, manage performance, and ensure adequate department coverage.
Greet customers, clarify their needs, identify solutions, and close sales.
Perform or oversee down stocking, inventory management, and area recovery.
Conduct safety walks, report hazards, and communicate safety and lifting directions.
Provide resources and tools to associates serving customers.
Contribute input to merchandising decisions.
Monitor use of store power equipment and coach employees on safe behavior and lifting techniques.
Work with leaders to identify approaches and behaviors that meet sales and service objectives, and communicate best practices to the team.
Supervise associates in other departments as needed to meet store demands.
Communicate concerns, issues, praise, and morale to management.
Occasionally open or close the store or serve as manager-on-duty.
Travel occasionally to meetings, trainings, or neighboring stores/outlets, if needed.