Sales Floor Dept Supervisor - Building Materials
About The Position
The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. Responsibilities span customer-facing sales and service, non-customer-facing activities such as down stocking and inventory management, and store safety. The supervisor works with leaders to identify and communicate approaches that support sales and service objectives, customer-focused behavior, and goal attainment. The role may involve supervising associates in other departments as needed, requiring broad product knowledge and the ability to engage associates and customers across departments. The supervisor communicates concerns, issues, praise, and morale to management. Individuals may occasionally open or close the store or serve as manager-on-duty. The position does not require regular travel, though occasional travel to meetings, trainings, or neighboring stores may be needed. It is hourly full-time, generally scheduled for 39 to 40 hours, with additional hours potentially required based on store needs. Morning, afternoon, and evening availability is required any day of the week.
Requirements
- High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
- 1 year of customer service experience.
- 1 year of experience supporting the unique needs of Pro customers for a Pro Department Supervisor.
- Experience providing direction or supervision to teams, with or without direct report responsibility.
- Experience supporting or participating in training, mentoring, and developing associates.
- Experience working cross-functionally.
- Experience using Microsoft Office Suite.
- Ability to obtain sales-related licensure or registration as required by law.
- Availability mornings, afternoons, and evenings any day of the week.
- Ability to perform tasks involving prolonged standing, sitting, and other activities necessary for job duties.
- Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.
Nice To Haves
- 3 years of retail customer service experience.
- 3 years of experience supporting the unique needs of Pro customers for a Pro Department Supervisor.
- Experience in a leadership role with direct report responsibility.
- Experience in the home improvement retail sector.
- Experience in a fast-paced, dynamic retail environment.
- Experience in a key-carrying role with manager-on-duty responsibilities.
- Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.
Responsibilities
- Lead and enable associates to provide the best possible customer experience.
- Coach and train associates, delegate tasks, follow up on daily work, manage performance, and ensure adequate department coverage.
- Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
- Support non-customer-facing work, including down stocking, inventory management, area recovery, and merchandising decisions.
- Maintain store safety by conducting safety walks, reporting hazards, monitoring power equipment use, and coaching associates on safe behaviors and lifting techniques.
- Work with leaders to identify and communicate approaches that support sales and service objectives and goal attainment.
- Supervise associates in other departments as needed to meet store demands.
- Communicate concerns, issues, praise, and morale to management.
- Occasionally open or close the store or serve as manager-on-duty.
- Travel occasionally to meetings, trainings, or neighboring stores as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
