Sales Floor Dept Supervisor - Hardware-Tools
About The Position
The Sales Floor Department Supervisor leads and enables a team of associates to deliver a strong customer experience. The role includes coaching and training associates, delegating and following up on daily tasks, managing performance, and ensuring adequate department coverage. The supervisor supports customer-facing sales and service, as well as down stocking, inventory management, area recovery, merchandising input, and store safety. They coach safe equipment use and lifting behaviors, conduct safety walks, and report hazards. The supervisor works with leaders to identify and communicate practices that support sales and service objectives and customer-focused behavior. They may supervise associates in other departments as needed, requiring broad product knowledge and the ability to assist customers and associates across departments. They communicate concerns, issues, praise, and morale to management. They may occasionally open or close the store or serve as manager-on-duty. Regular travel is not required, though occasional travel to meetings, trainings, or neighboring stores may occur.
Requirements
- High school diploma or equivalent and 3 years of retail experience, or 5 years of retail experience.
- 1 year of customer service experience.
- 1 year of experience supporting the unique needs of Pro customers for a Pro Department Supervisor.
- Experience providing direction or supervision to teams, with or without direct report responsibility.
- Experience supporting or participating in training, mentoring, and developing associates.
- Experience working cross-functionally.
- Experience using Microsoft Office Suite.
- Ability to obtain sales-related licensure or registration as required by law.
- Availability for morning, afternoon, and evening shifts any day of the week.
- Ability to perform tasks requiring prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift 25 pounds without assistance; may lift more than 25 pounds with or without assistance.
Nice To Haves
- 3 years of retail customer service experience.
- 3 years of experience supporting the unique needs of Pro customers for a Pro Department Supervisor.
- Experience in a leadership role with direct report responsibility.
- Experience in the home improvement retail sector.
- Experience in a fast-paced, dynamic retail environment.
- Experience in a key-carrying role with manager-on-duty responsibilities.
- Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, and Thin Client.
Responsibilities
- Lead, coach, train, and develop associates; delegate and follow up on daily tasks.
- Manage associate performance and ensure adequate department coverage.
- Support customer-facing activities, including greeting customers, clarifying needs, identifying solutions, and closing sales.
- Support down stocking, inventory management, area recovery, and merchandising decisions.
- Monitor use of store power equipment and coach associates on safe behaviors and lifting techniques.
- Conduct safety walks, report hazards, and follow safety and lifting directions.
- Work with leaders to identify and communicate practices that meet sales and service objectives.
- Supervise associates in other departments as needed to meet store demands.
- Communicate concerns, issues, praise, and morale to management.
- Occasionally open or close the store or serve as manager-on-duty.
- Travel on occasion to meetings, trainings, or neighboring stores as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
