Sales Experience Manager - Park Place Motorcars - Arlington, TX

Asbury Automotive Group • Arlington, TX

2d

About The Position

The Sales Experience Manager supports the dealership’s car-buying experience by responding to customers who inquire about vehicles online by phone and email, and by assisting customers who visit the store through the initial buying process and final sale. The role focuses on understanding customer needs, building relationships, providing product information and pricing, arranging and confirming appointments, conducting test drives and vehicle walk-arounds, and maintaining contact to encourage referrals and repeat business.

The position requires strong customer service, communication, relationship-building, computer, and phone skills. Candidates should be motivated, self-directed, and able to work as part of a team. The role requires professional business attire and appearance, a valid driver’s license, and passing pre-employment background and drug screenings. Applicants must be at least 18 years old.

Requirements

• Motivation to be successful.
• Strong customer service skills.
• Ability to create and maintain customer relationships.
• Strong computer and phone skills.
• Must be at least 18 years old.
• Valid driver’s license.
• Must pass pre-employment background and drug screenings.
• Maintain professional business attire and appearance.
• Self-motivated and a team player.

Nice To Haves

• Prior automotive sales or retail experience, customer service, call center, or business development experience is a plus.
• Bilingual ability is a plus.
• Experience using and maintaining a customer relationship management database.

Responsibilities

• Contact and communicate with customers to identify needs using the Asbury selling process.
• Build rapport with customers and develop a referral base and customer network.
• Respond to internet leads within the store’s required time and email product information with pricing.
• Answer sales phone calls and set customer appointments.
• Confirm appointments.
• Make outbound calls to follow up with customers on inquiries, after sales, and for repeat business.
• Conduct test drives and vehicle walk-arounds with customers.
• Guide customers through the buying process from start to finish.

Benefits

• Weekly pay.
• Paid holidays and paid time off.
• Paid training.
• Stock awards for eligible management and front-line team members.
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
• Up to 12 weeks of paid pregnancy leave (disability leave).
• Paid parental leave.
• Health savings and flexible spending accounts.
• Short-term and long-term disability plans.
• Whole life and term life insurance.
• 401(k) with company match.
• Pet insurance.
• Digital career path tool to assist with career development.
• Continuous training through Asbury’s Internal Learning Management System.
• Professional growth and development opportunities.
• Technician student loan relief resources.
• Employee assistance program.
• Employee discounts on parts and service repairs.
• Scholarship awards.
• Paid volunteer hours through community service initiatives.
• Employee referral program with bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed