Sales Experience Manager - Park Place Motorcars - Arlington, TX

Asbury Automotive • Arlington, TX

3d • Onsite

About The Position

The Sales Experience Manager responds to customers who inquire about advertised vehicles online by phone and email, and assists customers who visit the dealership in person from the initial buying process through the final sale. The role focuses on creating exceptional customer experiences, building customer relationships, and supporting the dealership’s sales process.

Requirements

• Motivation to succeed.
• Strong customer service skills.
• Ability to create and maintain customer relationships.
• Strong computer and phone skills.
• Experience using and maintaining a customer relationship management database.
• Maintain professional business attire and appearance.
• Be at least 18 years of age.
• Have a valid driver's license.
• Pass pre-employment background and drug screenings.

Nice To Haves

• Prior automotive sales or retail experience.
• Customer service, call center, or business development experience.
• Bilingual ability.
• Self-motivation and ability to work as part of a team.

Responsibilities

• Contact and communicate with customers to identify their needs using the Asbury selling process.
• Build rapport with customers and develop a referral base and customer network.
• Respond to internet leads within the store’s required time and email product information with pricing.
• Answer sales phone calls and set customer appointments.
• Confirm appointments.
• Make outbound calls to follow up on customer inquiries, after sales, and repeat business.
• Conduct test drives and vehicle walk-arounds with customers.
• Guide customers through the buying process from start to finish.

Benefits

• Weekly pay.
• Paid holidays and paid time off.
• Paid training.
• Stock awards for eligible management and front-line team members.
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
• Up to 12 weeks of paid pregnancy leave (disability leave).
• Paid parental leave.
• Health savings accounts.
• Flexible spending accounts.
• Short-term and long-term disability plans.
• Whole life and term life insurance.
• 401(k) with company match.
• Pet insurance.
• Digital career path tool and continuous training through the internal learning management system.
• Professional growth and development opportunities.
• Technician student loan relief resources.
• Employee assistance program.
• Employee discounts on parts and service repairs.
• Scholarship awards.
• Paid volunteer hours through community service initiatives.
• Employee referral program with bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed