Sales Executive In House

Hilton Grand Vacations•Scottsdale, AZ

About The Position

As a Sales Executive In-House, you will communicate Hilton Grand Vacations ownership products and programs to Owners and potential Owners, generating maximum net sales volume while representing the company professionally and ethically. You will welcome guests, learn about their travel interests, present suitable vacation ownership options, and use follow-up interactions to support customer satisfaction and complete sales. The role involves working with clients through email, telephone, online or virtual, and written communication, and using HGV technology and inventory-selling guidelines. You will work with Quality Assurance Managers to address guest-related issues, attend sales training and meetings, apply HGV selling concepts, and generate referral leads. The position requires teamwork, adherence to company values and policies, and ongoing training to build sales capabilities and product knowledge. The sales department operates seven days a week, with shifts starting between 7:00 a.m. and 7:45 a.m. Paid training lasts for the first two weeks. After training, five-day work weeks are assigned based on business needs. The company describes benefits for full-time Team Members, including insurance, financial wellness programs, travel discounts, paid time off, recognition, and learning and advancement opportunities.

Requirements

At least 1 year of proven sales and customer service experience.
At least 1 year of previous timeshare or vacation ownership experience.
An active Arizona Real Estate license.
Ability to work a flexible schedule, including weekends and holidays.
Proficiency in reading, writing, and speaking English.
Ability to resolve sophisticated customer service issues.
Ability to adapt to changes in a fast-paced environment.

Nice To Haves

At least 2 years of previous timeshare or vacation ownership experience preferred.
Two years of Hilton Grand Vacations family experience.

Responsibilities

Welcome clients and present Hilton Grand Vacation Club ownership products to potential buyers.
Communicate ownership products and programs to Owners and potential Owners to generate sales while maintaining a professional and ethical representation of the company.
Listen to guests’ travel interests and offer suitable options to meet their needs and achieve sales.
Maintain effective client communication and follow up to support customer satisfaction and complete sales.
Work with Quality Assurance Managers to resolve guest-related issues.
Attend sales training and meetings to learn about Hilton Grand Vacation Club products and updates.
Apply selling concepts promoted by Hilton Grand Vacations.
Communicate with Guests and Owners by email, telephone, online or virtual, and written methods.
Complete online sales follow-up using appropriate HGV technology and following inventory-selling guidelines.
Generate referral leads with each new customer, client, and team member.
Promote a positive work environment, follow Hilton Grand Vacations core values and policies, and work effectively as part of a team.
Participate in recurring training to improve selling capabilities and product knowledge.

Benefits

Medical insurance from Day One for full-time Team Members.
Dental insurance from Day One for full-time Team Members.
Vision insurance from Day One for full-time Team Members.
401(k) plan with company match.
Life insurance.
Company stock purchase program.
Team Member Travel Program with discounted rates at properties around the globe.
Generous paid time off program.
Paid sick days.
Team Member recognition.
Learning and advancement opportunities.
Paid training for the first two weeks.