Sales Executive In House (Japanese-Speaking)
About The Position
Hilton Grand Vacations (HGV) is seeking a professional with hospitality and excellent sales skills to join our growing sales organization in Waikoloa. This is an opportunity to build a new career at one of the world's leading resorts, working with a global brand and high-value products, with compensation based on performance. This position is ideal for those interested in travel and hospitality, as well as sales professionals aiming for high achievement and income. The role involves presenting and selling vacation ownership products to prospective clients. HGV provides a system for all leads, eliminating the need for cold calling or self-generation, allowing sales executives to focus on presentations and closing deals. The position offers a strong brand reputation, a stable supply of leads, a sales structure focused on closing, and high incentive compensation based on performance. The estimated annual income is $180,000, with unlimited potential for growth based on performance. There is also a base hourly wage of $18 plus performance-based incentives. The company offers support for obtaining a real estate license, training programs for unlicensed individuals, and opportunities for career advancement.
Requirements
- High communication skills.
- Sales or customer service experience.
- Commitment to results and desire for high income.
- Proactive behavior in a fast-paced environment.
- Ability to obtain or maintain a Hawaii State Real Estate License.
- Valid Hawaii Real Estate License.
- Minimum 1 year of proven sales and customer service experience.
- Fluency in Japanese (reading/writing/speaking).
- Proficiency in English (reading/writing/speaking).
- Ability to resolve sophisticated customer service issues.
- Proven ability to adapt to changes in a fast-paced environment.
- High school graduate or equivalent.
- Ability to work a flexible schedule to include weekends and holidays.
Nice To Haves
- Experience in real estate sales.
- Experience in the travel/hospitality industry.
- 2 + years of previous timeshare/vacation ownership experience preferred.
- Two years of Hilton Grand Vacations family experience.
Responsibilities
- Presenting and selling vacation ownership products to prospective clients.
- Focusing on presentations and closing deals due to company-provided leads.
- Providing follow-up communication (phone, email, written, in-person) to customers to improve satisfaction.
- Collaborating with the client relations team to resolve customer inquiries and concerns.
- Attending sales training and meetings to stay updated on company products.
- Generating new leads through referrals.
- Promoting a positive team environment and adhering to HGV's core values and policies.
- Welcoming clients and presenting luxury Hilton Grand Vacation Club ownership products to potential buyers.
- Maintaining effective communication with clients and providing follow-up to ensure customer happiness.
- Liaising with Quality Assurance Managers to resolve guest-related issues as they arise.
- Attending all sales training and sales meetings for key information on Hilton Grand Vacation Club product and related updates.
- Applying selling concepts promoted at Hilton Grand Vacations.
- Using various forms of communication (email, telephone, online/virtual, and written) to work with Guests and Owners.
- Performing follow-up interactions to complete a sale online using appropriate HGV technology and adhering to HGV inventory selling guidelines.
- Generate referral leads with each new customer.
- Promote a positive work environment and adhere to Hilton Grand Vacation core values and policies.
- Work well in a team environment.
Benefits
- Attractive compensation and incentive system based on performance.
- Sign-on bonus for experienced individuals (subject to company regulations).
- Potential relocation support for those considering moving to Hawaii.
- Medical, Dental, and Vision insurance from Day One.
- 401(k) plan with company match.
- Company stock purchase program.
- Team Member travel discount program.
- Paid Time Off Program.
- Paid Sick Days.
- Paid Parental Leave.
- Team Member Recognition.
- Numerous learning and advancement opportunities.
- Real estate license acquisition cost assistance.
- Training programs for unlicensed individuals.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
