Sales & Event Manager - fig&lemon Catering

Carmen's Group•Hamilton, ON

7d•CA$60,000 - CA$70,000•Hybrid

About The Position

Fig&lemon is a premier off-site catering brand that creates beautiful, delicious, and memorable experiences for weddings, corporate events, celebrations, and gatherings across Hamilton, Niagara, and Southern Ontario. As part of Carmens Group, a hospitality leader with over 40 years of experience, fig&lemon transforms ordinary moments into extraordinary memories through exceptional food, personalized service, and attention to detail. The Sales & Event Manager will play a key role in creating exceptional culinary experiences by combining passion for hospitality, sales expertise, and attention to detail to build relationships, secure new business, and bring events to life, from initial client inquiry to successful execution.

Requirements

3 - 5 years of special event, hospitality or travel and tourism related experience
Post Secondary education, in Business Administration, Hospitality or related field
High level of attention to detail and strong organizational skills
Superior verbal and written communication skills
A team-oriented approach to work with strong abilities to provide and receive professional feedback for collective growth
Customer service mindset as well as a high level of ethics and integrity
Flexible work schedule, including evenings and weekends, to address client needs

Nice To Haves

A sales or marketing degree from a recognized University is considered an asset
Canadian Professional Sales Association (CPSA) or Wedding Planner Institute of Canada (WPIC) certification is considered an asset

Responsibilities

Actively pursuing and securing new catering bookings through proactive sales efforts, networking, and relationship-building
Conducting in-person and virtual consultations with clients to understand their vision, needs, and event goals
Serving as the primary point of contact for clients throughout the sales and planning process, providing exceptional service every step of the way
Conducting venue visits, site inspections, and client meetings to ensure seamless event planning and execution
Building and maintaining strong relationships with clients, vendors, venues, and industry partners to drive referrals and business growth
Responding promptly and professionally to inquiries, preparing customized proposals, and guiding clients through available menu and service options
Creating contracts, preparing event documentation, and managing deposits while maintaining accuracy and attention to detail
Leading event details meetings and coordinating logistics to ensure all event requirements are clearly communicated and executed
Preparing accurate Banquet Event Orders (BEOs) and collaborating with culinary, operations, and service teams to deliver exceptional events
Identifying opportunities to increase catering sales, generate new leads, and enhance the overall client experience
Staying informed of hospitality, wedding, catering, and event industry trends to support innovation and business development
Participating in sales initiatives, networking opportunities, industry events, and team meetings to support company goals
Supporting on-site event execution as required, ensuring events are delivered to the highest standards and client expectations are exceeded

Benefits

Career coaching & growth
Great Place to Work Certified (2022-2024)
Named Best Workplace in several award categories: Most Trusted Executive Teams, Best Places to Work in Hospitality & Retail, Best Places to Work in Canada, Best Workplaces for Women, Best Workplaces for Mental Wellness
Pay on Demand – get paid when you need it
Global Hotel Discounts for your travels
Comprehensive Group RRSP & Health Benefits
Quarterly Incentive Plan
Staff discounts at our restaurants
Wellness programs & staff events
Employee recognition programs celebrating your achievements and milestones
Referral bonuses when you bring great talent to the team
Safe, inclusive and supportive workplace culture