Sales Engineering Manager

Genetec•Ottawa, ON

6d•Remote

About The Position

Lead and scale a national Sales Engineering organization. Build a high-performing team through regional leaders and direct contributor talent. Drive enterprise deal strategy, resource optimization, enablement programs, and cross-functional partnership with Sales, Product, Support, and Marketing to accelerate revenue growth and customer success.

Requirements

10-12+ years in presales/sales engineering
4-6+ years in leadership roles managing managers and teams
Proven ability to scale organizations, develop leadership talent, and drive measurable improvements in win rates and team performance
Strong executive presence and influence across Sales, Product, Marketing, and Support organizations
Operational discipline: experience building processes, defining metrics, and leading continuous improvement initiatives
Demonstrated success in building diverse, inclusive teams and fostering remote-first collaboration

Nice To Haves

Be able to travel 50% of the time

Responsibilities

Recruit, develop, and retain a three-tier organization: regional SE managers and individual contributors
Coach regional leaders on team building, performance management, capacity planning, and career development
Foster a culture of learning, collaboration, and inclusion across geographically distributed teams
Design and implement scalable onboarding, skills development, and certification programs
Provide strategic guidance on enterprise and complex deals; engage directly with key accounts as needed
Set standards for discovery frameworks, technical qualification, demo excellence, POC methodology, and proposal quality
Review critical pursuits and coaching opportunities with regional leads; ensure consistent execution nationally
Partner with Sales leadership on territory design, coverage models, quota strategies, and SE-to-AE ratios
Build and optimize processes for resource allocation, demo environment management, and technical asset development
Own the demo system roadmap and prioritization in partnership with DemoOps and Product
Establish KPIs and dashboards to track team performance, pipeline health, win rates, and POC outcomes
Drive CRM hygiene and data quality standards to enable accurate forecasting and reporting
Serve as the voice of the field to Product; champion feedback loops and influence roadmap priorities
Collaborate with Marketing on thought leadership, competitive positioning, partner enablement, and content strategy
Align with Support on escalation protocols and post-sales technical handoffs
Represent Sales Engineering in executive forums and strategic planning sessions