Senior Manager, Sales Engineering

Generac•Sussex, WI

3d•Hybrid

About The Position

Generac, a leading energy technology company, is seeking a Sr. Manager, Sales Engineering to manage the Technical Support team, including sales engineers, special engineering quotations, and Genconnect support. This role is crucial for overseeing technical sales phone and email support, coordinating special design options, and supporting national account needs. The position also involves developing technical sales support materials, managing Power Generation Subject Matter Experts, and advocating for product improvements and customer issue resolution.

Requirements

Bachelor’s degree required
10 years of Power Generation, Controls, Alternators, or Application Engineering experience
Proficiency with Microsoft Office Suite software (Excel, Word, PowerPoint)
8 years progressive leadership experience

Nice To Haves

Engineering degree
MBA degree
Previous experience using SAP or equivalent ERP

Responsibilities

Lead and manage the Sales Engineering function, including the Technical Support team and Power Generation Subject Matter Experts.
Select, coach, and develop team members, setting objectives aligned with company strategy.
Drive talent management through performance management, succession planning, and employee development.
Establish and maintain processes for performance recognition, continuous feedback, and performance improvement.
Ensure national account needs are met through timely and knowledgeable support.
Oversee customer service and technical sales phone and email support for distribution teams and customers.
Provide resources and direction for technical training and technical marketing support.
Support the creation of sales drawings and materials to aid sales efforts.
Manage special engineering quotes and coordinate market needs with special engineering teams.
Advocate for product improvements and resolution of customer issues.
Oversee updates to Power Design Pro and Genconnect submittations.
Ensure a SAP Super User is designated within the functional area.
Perform other duties as assigned.