Sales Engineering Manager- NA/LATAM

ForeFlight•Austin, TX

4d•Remote

About The Position

A Sales Engineering Manager at Jeppesen ForeFlight sits at the center of the sales process, leading a team of Solution Engineers who oversee our North America and Latin America customers. These Solution Engineers translate complex aviation software into real-world value for customers. The Sales Engineering Manager acts as both a strategic leader and hands-on “player-coach,” guiding their team through customer engagements, ensuring technical solutions align with airline, business aviation, and military needs. From owning account strategy to supporting deal execution, they make sure their team stays deeply involved throughout the sales cycle—helping shape solutions, influence decisions, and ultimately close business. Beyond deal support, this role is heavily focused on building and scaling a high-performing team. The manager recruits and develops talent, drives knowledge sharing, and creates a culture of continuous learning in a fast-paced, technical environment. They also partner closely with Sales, Product, Customer Success, and Implementation teams to ensure seamless execution and long-term customer success. By strengthening relationships with customers and partners while coordinating internal resources, they help deliver enterprise aviation solutions that improve operational efficiency and give customers a competitive edge.

Requirements

7+ years of related experience in the industry technologies and experience with the management of technical teams
Solutions Engineering management experience
Ability to establish clear objectives and direction for the team
Strong leadership, coaching, and mentoring skills
Strong written, verbal, and presentation skills, including negotiation
Demonstrated ability to lead geographically distributed teams, maintaining engagement, accountability, and team cohesion across time zones and cultures
Solid knowledge and experience of customer management practices
Excellent conflict resolution and team-building skills
Solid understanding and experience in the management of all aspects of sales support processes

Nice To Haves

Bachelor’s degree in Computer Science, Electrical Engineering, Management Information Systems, Aeronautics, Aerospace Engineering, or Aeronautical Science
Thorough competitive knowledge, including solutions, technology, and product offerings
Well-versed in the company, its competitive position, and the industry trends and technologies shaping the market
Demonstrate ability to manage professionally diverse employees through mentoring, coaching,and skill development
Holding or pursuing an aviation credential (such as a Pilot certificate, CFI, or FAA Dispatcher certificate)

Responsibilities

Manage Solutions Engineers, Solutions Engineering Architects, or future SE teams
Recruit, hire, and retain the right people for permanent and temporary assignments
Coach and develop staff; provide performance management, development planning, salary planning, and technical training.
Actively monitors knowledge transfer within the team. Holds senior SEs accountable for sharing their expertise and creates opportunities for them to do so.
Ensures SE resources are established as account owners. When specialist support is needed, supports the SE in coordinating SME engagement through the appropriate formal process
Works with the account team to keep the SE involved throughout – ensuring the SE retains account leadership and learns from the engagement
Engage with sales management on all aspects of team structure and compensation
Manager will act as an influential player-coach to help develop and close customer/partner opportunities
Commitment to continuous learning in a fast-paced technology environment to maintain readiness to apply diverse solutions to customers’ industry enterprise requirements
Develop relationships with customers, vendors, partners, and corporate service organizations to manage successful industry Enterprise solution implementations that allow customers to gain competitive advantages through the use of our technologies
Plan, organize, and direct the activities of a variety of Corporate and non-sales support groups to ensure the finalization of customer system needs
Develop a culture that creates an environment for Partner development and builds a closer SE/Partner relationship at all account levels
Develops cross-functional relationships with Sales Management, Customer Success, Implementation, and Product teams to coordinate resources, resolve escalations, and drive consistent customer outcomes