Sales Engineer
About The Position
HID Global is seeking a tech-savvy Sales Engineer to support the PACA NAM Sales team by connecting customer needs with HID Physical Access Control Solutions (PACS) products and services. The role works with regional sales managers and vertical business development managers to promote HID offerings and represent their technical capabilities throughout the sales cycle. The Sales Engineer supports customers, partners, and internal sales teams with technical aspects of HID PACS solutions. The position involves developing technically sound solutions, explaining complex concepts clearly, building relationships with technology decision-makers, and helping customers and partners understand HID technologies. The Sales Engineer also organizes product demonstrations and proofs of concept, delivers technical training, and shares customer and partner feedback with product, marketing, engineering, and other internal teams. The role includes maintaining strong knowledge of HID’s portfolio, learning emerging technical concepts, and supporting and coaching colleagues.
Requirements
- Bachelor’s degree in a technical field such as IT, Science, or Engineering, or equivalent work experience.
- At least 4–5 years of technical or presales experience supporting physical access control technology or solutions is desired.
- At least 2–3 years of in-depth experience with HID PACS products and services is required.
- Strong understanding of PACS systems and components, including directory services, databases, network and authentication protocols, network security, cloud integrations, encryption standards, and device provisioning workflows.
- Knowledge of industry standards and technologies such as OSDP, Wiegand, ISO/IEC 14443, ISO 15693, UL294, AES, FICAM, PSIA, and mobile access technologies.
- Understanding of digital information structures and representation, including bits, bytes, MSB/LSB, JSON, and CSV.
- Knowledge of vertical-specific PACS requirements and compliance standards.
- Excellent industry knowledge and willingness to keep up with trends.
- Excellent communication, presentation, and interpersonal skills.
- Ability to manage multiple priorities and work effectively in a matrixed organization.
- Strong technical aptitude and ability to understand and communicate technical concepts.
- Ability to investigate technical details to solve customer issues.
- Must be currently and legally authorized to reside and work in the United States; immigration sponsorship is not available.
Nice To Haves
- ASIS PSP, CSEIP, CISSP, or other PACS domain certifications.
- Experience in the access control and/or IT sales channel market.
Responsibilities
- Serve as the sales team's technical resource throughout the sales cycle, explaining how products address specific customer problems.
- Assist customers, partners, and internal sales staff with technical aspects of HID PACS solutions, products, and services.
- Respond to requests in a timely manner, develop technically sound solutions, and educate customers to improve the likelihood and speed of success.
- Build trusted relationships with technology decision-makers and influencers and understand channel partners’ technology and business strategies.
- Organize demonstrations and proofs of concept and represent HID at seminars, conferences, and trade shows.
- Provide technical training to partners and end users on HID technologies, tools, and relevant industry topics, including credential technologies, access control hardware, mobile access, biometrics, and AI and machine learning integration.
- Collaborate with Product Marketing and Engineering and communicate customer perspectives and requirements.
- Provide regular partner feedback to cross-functional teams, including Product Management, to help improve HID’s portfolio.
- Maintain technical knowledge of the HID portfolio and learn new concepts using internal experts and external resources.
- Provide timely assistance to peers and coach junior team members.
Benefits
- Competitive benefits and annual leave offering intended to support work-life balance.
- Career development opportunities and resources.
- Flexible work environment.
- Regular feedback, training, and development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
