Sales Engineer

Hubtype

2d

About The Position

Hubtype builds Visual AI Agents for WhatsApp, combining LLM agents with interactive interfaces, human handover, and integrations into enterprise systems. Its platform helps brands automate customer service, sales, and operations. The company works with enterprise brands across Europe and Latin America and collaborates with Meta on WhatsApp capabilities.

The Sales Engineer bridges business and technology for mid-market and enterprise deals. The role turns client goals into an agreed solution design, integration plan, effort estimate, and business case before a contract is signed. It works with client business owners and IT teams, Account Executives, and Customer Success to ensure deals are scoped realistically and can be delivered as sold. The position supports clients in sectors including airlines, insurance, retail, telecommunications, and banking.

Requirements

• At least 3 years of experience in a client-facing technical role such as sales engineer, solutions consultant, solution architect, or technical consultant at a SaaS company or integrator.
• Experience scoping and estimating software projects for mid-market and enterprise clients, including accountability for the estimates made.
• Knowledge of or exposure to CX, messaging platforms, conversational AI, CCaaS, or CPaaS.
• Integration fluency, including REST APIs, webhooks, OAuth, and JSON, with the ability to interpret client API documentation and explain integration needs to IT teams.
• Ability to build prototypes or demos using JavaScript or TypeScript, or Python.
• Active use of AI tools for work such as research, preparation, analysis, and prototyping.
• Knowledge of LLMs in production, including prompting, retrieval, tool calling, guardrails, evaluation, and limitations.
• Commercial judgment, including understanding SaaS pricing, explaining cost models to business and technical stakeholders, and telling an Account Executive when a deal is not ready.
• Clear writing skills for solution designs and statements of work that procurement and delivery teams can interpret consistently.
• Native Spanish and fluent English; both are mandatory.

Nice To Haves

• Hands-on experience with the WhatsApp Business Platform, including template categories and approval, per-message pricing, WhatsApp Flows, Coexistence, or Calling API.
• Experience with contact center platforms such as Genesys Cloud, Zendesk, or Salesforce Service Cloud and integrating them with messaging channels.
• Sector experience in airlines, insurance, retail, or telecommunications.
• Knowledge of sales methodologies such as MEDDPICC.
• Catalan or French at C1/C2 level; Catalan is especially valued.

Responsibilities

• Lead technical discovery with business and IT stakeholders, covering use cases, conversation volumes, systems of record, authentication, and compliance.
• Translate discovery into solution designs, effort estimates, and statements of work that delivery teams can execute against.
• Support Sales across the full sales cycle, including demos, proofs of concept with success criteria agreed upfront, and technical responses to RFPs and security questionnaires.
• Provide a structured handoff to Customer Success after a deal closes.
• Scope upsells and change requests in existing accounts with Customer Success.
• Flag deals that cannot be delivered as sold before they close.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed