Sales Engineer, Facilities

Incident IQ•Atlanta, GA

22d

About The Position

The Facilities Sales Engineer is the Sales Engineering team’s subject-matter expert for Incident IQ’s Facilities module. The role combines hands-on K-12 facilities management experience, or equivalent experience with a comparable CMMS solution, with pre-sales expertise to lead demonstrations and strategic conversations for Facilities-focused opportunities. In addition to supporting deals, the Sales Engineer represents the Facilities market internally by contributing product and product marketing feedback, and externally by attending industry trade shows, conferences, and user groups and building relationships in the facilities management community. The role also supports other Incident IQ modules and Sales Engineering tasks. Travel is greater than 50%, including regular attendance at national and regional facilities-industry events.

Requirements

Four-year college degree or equivalent experience.
Background in K-12 facilities management, such as a district-level facilities, maintenance, or operations role, or pre-sales/sales engineering experience with a comparable CMMS solution.
At least 3 years of experience in pre-sales, sales engineering, or facilities management within the K-12 market.
Deep working knowledge of facilities management operations and workflows, such as work order management, preventive maintenance, and asset management.
Comfort representing a company publicly at trade shows, conferences, and industry events, with a polished and persuasive presentation style.
Ability to translate field and customer insights into actionable product feedback for Product and Product Marketing teams.
Exceptional written and verbal communication skills and the ability to explain complex technical and operational concepts to varied audiences.
Highly organized and process-driven, with the ability to manage a demanding travel schedule.
Ability to travel more than 50%, including regular attendance at national and regional facilities-industry trade shows and conferences.

Nice To Haves

Demonstrated understanding of API workflows and K-12 system integration capabilities.

Responsibilities

Lead discovery calls and demonstrations for Facilities-focused opportunities with Account Executives, developing strategic, prospect-specific narratives for complex or high-stakes deals.
Serve as the Sales Engineering team’s subject-matter expert on the Incident IQ Facilities module, stay current on releases and the roadmap, and share expertise with other Sales Engineers.
Address Facilities-specific technical questions and objections, escalating only the most complex or competitive scenarios.
Provide structured feedback to Product and Product Marketing about Facilities feature gaps, customer pain points, and competitive positioning, informed by field and market experience.
Represent Incident IQ at industry-specific trade shows, conferences, and user group events, building relationships with prospects, customers, and industry peers.
Maintain and evolve the Facilities-specific demonstration environment and supporting assets, such as Sales Showcase and demo automation.
Track competitive developments and market trends in K-12 facilities management software.
Communicate Facilities-specific technical concepts clearly to technical, non-technical, and executive audiences.
Support other Sales Engineering tasks, including work on other Incident IQ modules.