Facilities Engineer

Continent8•South Burlington, VT

4d•Onsite

About The Position

Continent 8 is seeking a Facilities Engineer to join its growing team in South Burlington, Vermont. The role supports a stable, secure, documented, scalable, and responsive systems environment and helps ensure reliable, high-performance operation of infrastructure and technical services. The engineer provides technical support for infrastructure and hosting operations, IT infrastructure and operations, networking, servers, and storage, while supporting additional build-outs and meeting service-level agreements. The position works in a heterogeneous environment with hardware from vendors such as Cisco, HP, Dell, and F5, as well as Microsoft Windows and Linux. It involves working with third-party providers, researching technology solutions, maintaining system availability, participating in issue escalation and resolution, supporting infrastructure standards and ITIL-based procedures, and documenting infrastructure changes in the ticketing system. Data center operations include 24-hour monitoring and support, which may sometimes require overtime. The schedule is Monday through Friday, 4 p.m. to 1 a.m. EST. The role requires lifting up to 50 pounds and travel when needed.

Requirements

At least 2 years of experience working in and supporting IT technical environments and solutions.
Experience supporting data centers.
Demonstrated success supporting client solutions in an Internet, network, communications, financial, enterprise, cloud, or data center environment.
Vendor management skills.
Strong analytical skills.
Accountability and ability to establish and meet aggressive expectations.
Collaborative working style.
Detail-oriented approach.
Excellent written, listening, and communication skills.
Analytical, creative, and innovative approach to problem solving.
Strong teamwork skills in an open, collaborative environment.
Ability to operate independently with minimal management guidance.
Ability to travel when needed.
Ability to lift 50 pounds.

Nice To Haves

Industry certifications such as MCSE or networking certifications, and ITIL/ITSM knowledge or certifications.

Responsibilities

Provide technical assistance for company infrastructure and hosting operations.
Support IT Infrastructure & Operations, including network, server, and storage environments.
Support additional build-outs and meet established SLAs for applications and services.
Establish working relationships with third-party providers, including ISPs, phone carriers, and cloud providers.
Support a heterogeneous environment involving multiple hardware vendors, Microsoft Windows, and Linux.
Meet IT service SLAs and ensure services function as required and adhere to those SLAs.
Research potential technology solutions and implementations for new initiatives, opportunities, and procurement efforts.
Ensure availability of critical systems through regular review and testing.
Participate in escalation procedures and workflows for timely routing and resolution of issues.
Support established IT infrastructure standards and policies.
Perform and support ITIL-based policies and procedures, including change management.
Help maintain a high-quality environment that supports client retention.
Document infrastructure changes and create tickets in the ticketing system.
Perform data center operations, including 24-hour monitoring and support; overtime may sometimes be required.
Lift up to 50 pounds.
Travel when needed.
Perform other duties as assigned.