Sales Engineer, Ambient AI

Commure • ,

8d • $120,000 - $135,000 • Remote

About The Position

Commure is building the AI Operating System for healthcare, aiming to transform the industry's $1 trillion administrative burden. Their platform includes Ambient AI and Dictation for documentation, intelligent Agents for workflows, and autonomous RCM. The company supports over 500,000 clinicians across 500+ organizations, handling $25B+ in annual claims and over 200 million patient interactions. Commure recently secured $70M in funding at a $7B valuation and has been recognized by Fortune and AI Breakthrough Awards. The team works directly with clinicians, emphasizing immediate impact and rapid deployment. The Sales Engineer role focuses on the Ambient AI platform, which aims to eliminate documentation burden by automatically generating clinical notes, ICD codes, orders, and summaries within EHR systems.

Requirements

• 3–7 years in sales engineering, solutions engineering, implementation, or healthcare IT.
• Hands-on experience with at least one ambulatory EHR (athenahealth, eClinicalWorks, AdvancedMD, NextGen, ModMed, Practice Fusion, WebPT).
• Comfort reading and debugging integrations, including browser automation, DOM, REST APIs, JSON schemas, HL7/FHIR.
• Ability to use SQL and internal tooling to diagnose integration issues.
• Ability to explain ambient AI note-building processes, potential issues, and solutions in plain language to physicians and technical teams.
• Strong organizational skills to manage multiple pilots, maintain Salesforce records, use Slack effectively, and write concise updates.
• Healthcare fluency, including clinical documentation, specialty workflows, HIPAA, and familiarity with security questionnaires (SOC 2, HITRUST).
• A strong sense of ownership for pilot launches and responsibilities.

Nice To Haves

• Experience with Epic, Cerner, or Meditech Expanse is a plus.

Responsibilities

• Scope pilots by leading technical scoping calls with providers and decision-makers, capturing specialty, note types, EHR, and workflow details to create a technical scope.
• Build EHR integrations for pilots using browser automation, DOM injection, and API paths, aiming for live integration within a target timeframe and troubleshooting integration failures.
• Configure and assist providers in utilizing advanced AI features beyond basic note generation, such as ICD coding, orders, Patient 360, carry forward, and pre-visit summaries, ensuring compatibility with the customer's EHR.
• Translate clinical documentation requirements into template requests for the template engineering team and manage template updates within a 24-hour SLA during pilots.
• Maintain pilot health by managing the pilot Slack channel, triaging in-pilot requests (template, integration, app feature) within 24 hours, and updating Salesforce with status and usage information.
• Support the sales team by answering integration and feature questions, assisting in the weekly integrations sales desk, and completing technical sections of RFPs and security questionnaires.
• Ensure successful customer hand-off to the implementation team by documenting the integration, templates, provider list, and known issues.
• Improve team processes by escalating integration and product findings to Engineering with clear reproduction steps and contributing to the development of tooling and playbooks for faster SE onboarding.

Benefits

• Live pilots from your first weeks, with providers using what you built.
• Work at the frontier: LLM-generated notes, codes, and orders landing in production EHRs at real practices, every week.
• A close working relationship with Product and Engineering.
• Documented SLAs, a written playbook, and a team that helps you ramp.
• A clear path into Forward Deployed Engineering, enterprise Sales Engineering, or Product.
• Competitive compensation and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed