Sales Engineer, LATAM

BigPanda•Remote - USA,

1d•$142,000 - $168,000•Remote

About The Position

BigPanda is seeking a Sales Engineer to support enterprise sales efforts across Latin America (LATAM) and the Eastern US. This remote-based role is open to candidates in the Southeastern US, with LATAM as its primary market. The Sales Engineer partners closely with sales colleagues to advance opportunities and help customers realize value from BigPanda’s solutions. The position calls for experience in sales, customer-facing engineering, or as an end-user of enterprise monitoring and IT operations technologies, and the ability to communicate the business value and technical capabilities of BigPanda’s products to executive, business, and technical audiences. The role involves guiding prospective customers toward business outcomes, delivering compelling product demonstrations in English, Spanish, and Portuguese, and managing proof-of-value projects from start to finish. The Sales Engineer also represents BigPanda at field events, stays current on the product and industry developments including AI, and collaborates with sales and internal teams. Travel may be required up to 50% of the time. BigPanda delivers agentic automation for IT operations, helping enterprise IT teams detect, respond to, and prevent incidents. The company describes its environment as supportive, collaborative, innovative, and remote-first. This commission-eligible position has an anticipated OTE range of $142,000–$168,000, including salary and target commission. Pay mix for Sales Engineers is 70/30. Compensation varies by experience, qualifications, skills, and location.

Requirements

Fluency in written and spoken Spanish, Portuguese, and English.
Three to five years of experience working with enterprise monitoring and event management solutions in large-scale environments.
One to two years of experience in sales engineering with a SaaS or traditional software vendor, with a demonstrable record of success.
Hands-on experience using AI tools in daily work and the ability to explain how AI affects IT operations teams.
Ability to work in a fast-paced environment, manage multiple tasks and stakeholders, and keep business objectives and customer success in focus.
Broad knowledge of enterprise monitoring and event management tools, with deeper knowledge of several specific solutions.
Broad knowledge of AWS, Google Cloud Platform, or Microsoft Azure, and an understanding of monitoring in dynamic public cloud environments.
Comfort with scripting languages such as Python and JavaScript, and familiarity with complex web application architectures, messaging environments, and databases.
Ability to navigate and troubleshoot Linux and Windows server operating systems, networks and firewalls, web and application servers, databases, and virtualization or cloud infrastructure.
Strong presentation skills, including live product demonstrations and technical deep dives, and the ability to teach effectively.
Ability to travel up to 50%.

Nice To Haves

Experience at a startup or early-stage company.
Experience integrating ITSM tools such as ServiceNow, Jira, or Remedy with monitoring tools.
Experience using AI tools such as Claude.
Experience selling software that uses AI.

Responsibilities

Guide prospective customers toward business outcomes achievable with the BigPanda platform.
Deliver engaging product demonstrations and tell value-focused stories using real-life examples in English, Spanish, or Portuguese as appropriate.
Manage proof-of-value projects end-to-end, demonstrating how BigPanda solutions address customer challenges.
Promote BigPanda’s solutions at conferences, seminars, trade shows, and speaking engagements.
Continuously develop skills and stay informed about BigPanda solutions, industry trends, and technologies, including advances in AI.
Collaborate with sales partners to assess and advance opportunities and develop sales strategies within client accounts.
Work with internal teams including product management, engineering, customer success, and marketing.

Benefits

Competitive equity.
Generous paid time off, accruing roughly 25 days per calendar year.
Eight paid holidays per year.
Comprehensive health benefits, with BigPanda covering premiums for private insurance.
UK pension scheme through NEST.
Fully paid parental leave options.
Family planning and fertility benefit.
Financial planning services.
Employee learning and development budget.
Values-based recognition quarterly and annually.
Social community and employee resource group programs.
Flexible work environment and work-from-home stipend.
Career development opportunities.