Sales Engineer III

Dialpad•Denver, CO

3d•$125,600 - $158,600

About The Position

Dialpad is hiring a Sales Engineer to provide pre-sales technical support for its products and services. The role owns product demonstrations and high-touch proofs of concept, including gathering success criteria, configuring systems, training administrators and users, and troubleshooting. The Sales Engineer partners with Account Executives and the broader Sales team to identify customer requirements, present appropriate Dialpad solutions, and support customers throughout the sales process. The position requires in-depth knowledge of Dialpad’s products and the ability to explain technical concepts to non-technical customers. It works closely with Sales, Product, Engineering, Customer Success, Support, and management on customer accounts, and reports to the Manager, Sales Engineering - Partners. The role requires 50% travel; preferred working hours depend on the Sales team’s location.

Requirements

At least 3 to 5 years of customer-facing experience as a Solution Architect, Sales Engineer, Implementation Engineer, Solutions Consultant, or in a similar role.
Technical curiosity and enthusiasm for delivering technology solutions that improve work.
Strong written, verbal, and interpersonal communication skills, with a focus on rapport-building, listening, and questioning.
Ability to learn Dialpad products and explain them clearly to non-technical customers.
Ability to travel 50%.

Nice To Haves

Experience dabbling in scripting languages such as JavaScript and Python.

Responsibilities

Own product demonstrations and deliver high-touch proofs of concept.
Gather success criteria, configure systems, provide administrator and user training, and troubleshoot during proofs of concept.
Learn the technical tools the Sales Engineering team uses to test network environments.
Complete a Sales Engineering Demo Certification.
Partner with the Sales team throughout the entire sales process.
Work with Account Executives to identify customer requirements and present Dialpad solutions that meet them.
Build technical relationships with prospects and provide pre-sales technical support for Dialpad products and services.