Sales Engineer III

Dialpad•Denver, CO

About The Position

Dialpad is hiring a Sales Engineer to provide pre-sales technical support for its products and services. The role owns product demonstrations and high-touch proof of concepts, including gathering success criteria, configuring systems, providing administrator and user training, and troubleshooting. The Sales Engineer works with Account Executives to identify customer requirements and present solutions in a clear, accessible way to non-technical audiences. The role builds technical relationships with prospects and partners throughout the sales process. It works closely with Sales, Product, Engineering, Customer Success, Support, and management on customer accounts, and involves learning tools used to test network environments and completing a Sales Engineering Demo Certification. The position reports to the Manager, Sales Engineering - Partners, and requires 50% travel. Preferred working hours depend on the location of the Sales team.

Requirements

A minimum of 3 to 5 years of customer-facing experience as a Solution Architect, Sales Engineer, Implementation Engineer, Solutions Consultant, or in a similar role.
Technical curiosity and enthusiasm for delivering technology solutions that improve work.
Experience dabbling in scripting languages such as JavaScript and Python.
Strong written, verbal, and interpersonal communication skills, with emphasis on rapport-building, listening, and questioning.

Responsibilities

Own product demonstrations and deliver high-touch proof of concepts, including gathering success criteria, system configuration, training, and troubleshooting.
Work with Account Executives to identify customer requirements and present suitable Dialpad solutions.
Build technical relationships with prospects and partner with Sales throughout the entire sales process.
Learn technical tools used by the Sales Engineering team to test network environments.
Complete a Sales Engineering Demo Certification.
Provide pre-sales technical support for Dialpad products and services while collaborating with Sales, Product, Engineering, Customer Success, Support, and management.