Sales Engineer, Facilities

Incident IQ•Atlanta, GA

23d

About The Position

The Facilities Sales Engineer is the Sales Engineering team's subject-matter expert for the Incident IQ Facilities module. The role combines hands-on K-12 facilities management experience, or equivalent experience with a comparable computerized maintenance management system (CMMS), with pre-sales skills to lead demonstrations and strategic conversations for Facilities-focused opportunities. The Sales Engineer also provides market insight to help shape the product roadmap and represents Incident IQ at facilities-industry events, building relationships within the facilities management community. The position partners with Account Executives on discovery and demonstrations, supports other Incident IQ modules as needed, and communicates Facilities-related technical and operational concepts to a range of audiences. Travel exceeds 50%, including attendance at national and regional facilities-industry trade shows and conferences.

Requirements

Four-year college degree or equivalent experience.
Background in K-12 facilities management, such as a director of facilities, maintenance and operations, or related district-level role; alternatively, pre-sales or sales engineering experience with a comparable CMMS solution.
At least 3 years of experience in pre-sales, sales engineering, or facilities management within the K-12 market.
Deep working knowledge of facilities management operations and workflows, such as work order management, preventive maintenance, and asset management.
Comfort representing a company publicly at trade shows, conferences, and industry events, with a polished, persuasive presentation style.
Ability to translate field and customer insight into actionable product feedback for Product and Product Marketing teams.
Exceptional written and verbal communication skills, including the ability to simplify complex technical and operational concepts for varied audiences.
Highly organized and process-driven, with the ability to manage a demanding travel schedule.
Ability to travel more than 50%, including regular attendance at national and regional facilities-industry trade shows and conferences.

Nice To Haves

Demonstrated understanding of API workflows and K-12 system integration capabilities.

Responsibilities

Lead discovery calls and demonstrations for Facilities-focused opportunities with Account Executives, creating strategic, prospect-specific narratives for complex or high-stakes deals.
Serve as the Sales Engineering team's subject-matter expert on the Incident IQ Facilities module; stay current on releases and roadmap and share expertise with other Sales Engineers.
Address Facilities-specific technical questions and objections, escalating only the most complex or competitive scenarios.
Provide structured feedback to Product and Product Marketing on feature gaps, customer pain points, and competitive positioning, based on field and market experience.
Represent Incident IQ at industry trade shows, conferences, and user group events, building relationships with prospects, customers, and industry peers.
Maintain and evolve the Facilities-specific demonstration environment and supporting assets, including Sales Showcase and demo automation.
Track competitive developments and market trends in K-12 facilities management software.
Explain Facilities-specific technical concepts clearly to technical, non-technical, and executive audiences.
Perform other Sales Engineering tasks, including supporting other Incident IQ modules.