Sales Engineer

Asana•Chicago, IL

10h•Hybrid

About The Position

The AMER Solutions Org drives customer acquisition and revenue growth through strategic sales and expertise in the Asana platform. The team acts as a trusted advisor to prospects and clients, connects business and customer perspectives, and shares customer insights to inform platform development. As a Solutions Engineer (L3), you will help prospective customers understand Asana’s value. Through discovery and alignment with customer outcomes, you will lead ROI-focused conversations and demonstrate how Asana addresses customer pain points. You will serve as a technical partner to Sales, support cross-functional communication, and use SaaS evaluation knowledge to advance opportunities. The role is based in the Chicago office and follows an office-centric hybrid schedule. Standard in-office days are Monday, Tuesday, and Thursday. Most employees may work from home on Wednesdays; Friday work-from-home arrangements depend on the work and partner teams.

Requirements

At least 2 years of professional customer-facing experience in SaaS; experience in an SDR, Customer Success, Implementation, or Consulting role is welcome.
Strong consultative and interpersonal skills, including the ability to build trust, listen actively, and uncover root business challenges.
Analytical and quantitative problem-solving skills, including the ability to translate customer requirements into structured, demonstrable software solutions.
Clear communication and storytelling skills, including the ability to convey data and technology workflows to audiences with varied backgrounds.
A collaborative approach and a track record of coordinating with internal teams such as Sales, Customer Success, and Marketing.
Curiosity about AI tools and emerging technologies, and willingness to learn and use them to enhance productivity, collaboration, or decision-making.

Responsibilities

Partner with Sales, Customer Success, Professional Services, and channel partners to gather information and build tailored in-product solutions for customer pain points.
Lead discovery conversations and connect Asana’s capabilities to prospective customers’ business outcomes and return on investment.
Design and deliver engaging, customer-specific product demonstrations for audiences with varied backgrounds.
Develop repeatable, high-impact workflow solutions in Asana that can be used across the broader customer base.
Capture engagement metrics and data insights to help the Solutions Engineering team and leadership understand global business impact.