Sales Engineer

ASSA ABLOY•Austin, TX

11d•$100,000 - $152,000•Remote

About The Position

HID Global is seeking a tech-savvy Sales Engineer III to support the PACA NAM Sales team in promoting HID Physical Access Control Solutions (PACS) products and services. The role works with regional sales managers and vertical business development managers, interacting with clients to understand their needs and priorities and match them with HID’s PACS offerings. The Sales Engineer serves as a technical resource throughout the sales cycle, explaining how products address customer problems and helping customers, partners, and internal sales teams develop technically sound solutions. The position involves building relationships with technology decision-makers and channel partners, organizing product demonstrations and proofs of concept, and delivering technical training. The Sales Engineer also shares customer and partner feedback with internal teams, maintains strong knowledge of HID’s portfolio, and keeps up with technical concepts and industry trends. This is a remote role in the United States. The base salary range is $100,000–$152,000, with on-target earnings up to $160,000.

Requirements

Bachelor’s degree in a technical field such as IT, Science, or Engineering, or equivalent work experience.
At least 4–5 years of technical or presales experience supporting a physical access control technology or solution is desired.
At least 2–3 years of in-depth experience with HID PACS products and services is required.
Understanding of PACS systems and components, including directory services, databases, network protocols, authentication protocols, network security, cloud integrations, encryption standards, and device provisioning workflows.
Knowledge of industry standards including OSDP, Wiegand, ISO/IEC 14443, ISO 15693, UL 294, AES, FICAM, and PSIA, as well as mobile access technologies.
Knowledge of digital information structures and representation, including bits, bytes, MSB/LSB, JSON, and CSV.
Knowledge of vertical-specific PACS requirements and compliance standards.
Excellent industry knowledge and willingness to keep up with trends.
Excellent communication, presentation, and interpersonal skills.
Ability to manage multiple priorities and work effectively in a matrixed organization.
Strong technical aptitude and ability to convey and understand technical concepts, including investigating bit- and byte-level issues to solve customer problems.
Enjoys working on a remote team with account managers, partners, and customers across the region.
Applicants must be legally authorized to reside and work in the United States; immigration sponsorship is not available.

Nice To Haves

ASIS PSP, CSEIP, CISSP, or other PACS domain certification.
Experience or understanding of the access control and/or IT sales channel market.

Responsibilities

Serve as the sales team’s technical resource during the sales cycle, explaining how products solve specific customer problems.
Assist customers, partners, and the internal sales force with technical aspects of HID PACS solutions, products, and services.
Respond to requests in a timely manner, develop technically sound solutions, and educate customers to improve the likelihood and speed of success.
Build trusting relationships with technology decision-makers and influencers.
Develop a deep understanding of channel partners’ technology and business strategies.
Organize demonstrations and proofs of concept, and represent HID at seminars, conferences, and trade shows.
Provide technical training to partners and end users on HID technologies, tools, and relevant industry topics.
Collaborate with Product Marketing and Engineering on customer requirements and perspectives.
Provide partner feedback to internal cross-functional teams, including Product Management, to improve HID’s portfolio.
Maintain strong technical knowledge of HID’s portfolio and learn new concepts using internal experts and external resources.
Assist peers and coach junior team members to support team success.