Sales Engineer, Midwest

Axis Communications•Bloomington, MN

2d•$90,000 - $100,000

About The Position

The Sales Engineer works with the sales team and partners on pre-sales solutions and technical issues. The role provides advice, implementation, education, and solution design based on Axis hardware and software, with an emphasis on field and design services across the Axis product portfolio. The position supports Axis-based solutions primarily in a pre-sales capacity and helps partners, customers, and internal teams apply best practices.

Requirements

Extensive system design and integration experience, including site surveys, camera placement, network design, bandwidth and storage calculations, pixels on target, and application drawings using Visio or CAD.
Strong networking knowledge, including TCP/IP, routers, switches, and VPNs.
Extensive knowledge of image quality, video transport protocols, and compression technologies.
Strong sales mentality and customer relationship skills.
Proven ability to work in cross-functional teams and business units.
Positive, customer-centric attitude.
Excellent written and verbal communication and presentation skills.
Bachelor’s degree or post-secondary diploma in information technology, networking, computer science, or security and information risk management.
At least 3 years of industry experience in customer-facing roles related to systems design, engineering, project management, integration, and/or development.
Occasionally lift 20–40 lbs.
Ability to climb and stand on ladders or lifts for extended periods, and work at heights such as ceilings, ladders, and rooftops.
Access to a vehicle for occasional site visits and meetings outside the office.

Responsibilities

Act as a subject matter expert for design tasks and maintain and update AEC equipment and network.
Support Axis-based solutions, primarily in a pre-sales capacity.
Manage pre-sales research, site design, integration questions, and proof-of-concept work.
Assist with virtual sales calls, partner trainings, and walkthroughs.
Advise and make recommendations involving Axis hardware and software platforms.
Provide design training, system design, and best practices to the Axis Sales organization, channel partners, program partners, and end customers as required.
Analyze technical support cases in the area for trends, outstanding cases, and other potential issues, and engage the sales team as needed.
Follow up on and manage escalated technical support tickets.
Educate and disseminate best-practice information internally and externally.
Research and identify ways to improve services and offerings to Axis partners.